Job Summary
Join our vibrant hospitality team as a Part-time Hotel Receptionist, around 20 hours per week with opportunity for overtime. Are your energetic and welcoming attitude will set the tone for an exceptional guest experience. In this dynamic role, you will be the first point of contact for our guests, handling check-ins, check-outs, and guest inquiries with professionalism and enthusiasm. Your ability to communicate effectively in multiple languages and demonstrate excellent phone etiquette will ensure every guest feels valued and cared for. This position offers a flexible schedule perfect for those passionate about hospitality and eager to grow within the industry.
Responsibilities
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-in and check-out procedures efficiently and accurately
- Handle all guest inquiries via phone, email, or in person with clarity and courtesy
- Assist guests with reservations, room assignments, and special requests to enhance their stay
- Maintain accurate records of guest information, reservations, and billing details
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards
- Promote hotel amenities and services to maximize guest satisfaction and engagement
Experience
- Previous experience in hotel front desk or guest services roles is preferred but not required; training will be provided
- Multilingual or bilingual skills are highly desirable to serve a diverse clientele effectively
- Strong phone etiquette skills to communicate clearly and professionally over the phone
- Demonstrated ability to deliver excellent customer service in a hospitality environment
- Familiarity with hotel management software or reservation systems is a plus
- Passion for hospitality, guest services, and creating memorable experiences for visitors
Pay: £13.39 per hour
Work Location: In person
