We're Capital on Tap
Capital on Tap started because small businesses were underserved. Big banks were slow, their products weren't fit for purpose, and small business owners often couldn't access what they needed. We set out to fix that.
Today we're a financial platform - not just a credit card company. We offer a best-in-class business credit card, SME-focused spend management platform, a savings product that hit £1 billion in funds within its first year, and a growing suite of tools and financial products that make running a small business easier.
1,000+ employees, £20bn in annual card spend, 200,000+ customers, 17,000+ Trustpilot reviews averaging 4.7 stars, and we're profitable. We've done a pretty good job so far, but we're just getting started!
This is a Hybrid role, the Technical Operations team work from our Cardiff Office 3 days per week.
Working hours: Mon-Fri, 40hrs
Business Operations Team at Capital on Tap
The Business Operations team is responsible for business-critical processes within Capital on Tap. Internally this role is known as a Technical Operations Officer. They focus on ensuring accuracy in financial tasks and promoting operational excellence. The team's main activities include owning manual money movement processes, promoting operational excellence, developing expertise, reviewing and improving processes, and collaborating with other operational teams and customer outreach.
What You'll Be Doing
In the role you will own manual money movement processes, taking full responsibility for critical financial tasks requiring high accuracy, such as BillPay, customer refunds, and safeguarding. You will champion operational excellence by prioritising accuracy and attention to detail, striving for consistent, high-quality output. Your role involves becoming a subject matter expert on the company's financial processes, understanding their intricacies, and staying informed about updates. You will regularly review and improve manual processes to enhance efficiency and accuracy, proposing and implementing streamlining changes. Collaboration with other operational teams is key to ensuring processes meet Service Level Agreements, which include customer outreach across departments.
Day-to-day duties and responsibilities include:
- BillPay: Ensuring accurate and timely processing of customer bills.
- Redemptions: Managing risk and operations processes related to transferring Rewards points to customer bank accounts.
- Safeguarding: Ensuring all processes related to safeguarding customer funds are executed with precision and within SLA.
- Drawdowns: Ensuring unsuccessful drawdowns are returned, calculating any interest that needs to be refunded within SLA, and communicate
decline reasons to customers to ensuring their understanding and minimising repeat contact.
- Risk Control: Identifying customers who can be added to preloading and present the data for action by the Fraud team.
- US Cash Advances: Leading a new company pilot offering drawdowns to US customers, understanding US regulatory compliance and timescales, and utilising software to effectively process US payments.
- Customer Refunds: Overseeing the processing of customer refunds, ensuring they are handled efficiently and accurately.
- Unallocated Cash Refunds: Managing the allocating and refunding of unallocated cash to customers, ensuring it is done promptly and correctly.
- Debt Sale Operations: Handling processes related to the sale of debt, ensuring compliance with all relevant procedures and regulations.
We're Looking For
- Exceptional Attention to Detail & Reliability: A keen eye for accuracy and consistently delivers high-quality, dependable work, with a meticulous eye for detail critical in ensuring the accuracy of all financial processes.
- Adaptability & Fast Learning: Quickly grasps new processes and systems, demonstrating a proactive approach to learning on the job, and being open to new ideas and processes.
- Technical expertise: Deep understanding of the technical aspects of financial processes.
- Process Improvement Mindset: Enthusiasm for identifying and implementing improvements to existing workflows, with the ability to identify inefficiencies and recommend solutions to improve accuracy and customer satisfaction.
- Collaboration: Strong teamwork skills to work effectively with other operational teams and meet SLAs.
- Operational Excellence: Commitment to maintaining the highest standards in all aspects of financial operations.
- Customer-Centric Approach: Understands the impact of their work on the customer experience and is motivated to contribute positively.
Nice to have:
- Data Analysis: Possesses a willingness to learn and ideally some familiarity with data analysis tools (e.g., Looker, Snowflake) and strong proficiency in Excel/Sheets.
Diversity & Inclusion
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.
Great Work Deserves Great Perks
Private Healthcare, including dental, hearing and optical services through Vitality
✈ Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan
6 free therapy sessions per year
Dog-Friendly Offices
Free drinks and snacks in our offices
Interview Process
First stage: Call with a Talent Partner
Final stage: Task to be completed and interview with Team Manager.
Other Info
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Email [email protected] if you have any questions.
Excited to work here? Apply!
If you'd like to progress your career within our fast growing, profitable fintech then click apply and we will aim to get back to you within 3 working days (during busy periods this could take up to 5 working days.)
