OCL Vision is seeking a dynamic and customer-focused New Leads Patient Co-ordinated to join our team. At OCL Vision, we are dedicated to providing exceptional eye care services and ensuring the highest level of customer satisfaction. As a Patient Co-Ordinator, you will play a crucial role in converting customer enquiries into consultations, managing inbound communications, and delivering an outstanding customer experience.
This role is ideally suited for candidates with a background in both clinical and non-clinical sales who possess strong selling skills. Clinical knowledge is not required, as full training on our procedures and services will be provided. We encourage candidates with transferable skills to apply.
Key Responsibilities:
Lead Conversion: Efficiently handle customer enquiries with a strong focus on converting these leads into scheduled consultations.
Inbound Communication: Address and resolve inbound queries and action callback requests promptly to ensure customer satisfaction.
Email Correspondence: Manage and respond to inbound emails professionally and accurately, ensuring timely and helpful responses.
Procedure Expertise: Stay up-to-date with the latest procedure updates to provide accurate and relevant information to customers, enhancing their decision-making process.
Exceptional Customer Service: Deliver the highest level of customer service to ensure a positive and seamless experience for all customers, fostering trust and loyalty.
Brand Advocacy: Represent OCL Vision as a brand ambassador, consistently promoting our values and upholding our reputation.
Performance Metrics: Consistently achieve and exceed KPIs and targets set by the management team, demonstrating a commitment to excellence.CRM Management: Actively and accurately update our CRM system (HubSpot) to ensure all customer interactions are recorded and managed effectively, contributing to a streamlined customer journey.
If you have a sales background, possess excellent selling skills, and are passionate about delivering a first-class customer experience, we invite you to apply. By joining our team, you will be integral to driving the successful conversion of customer enquiries into consultations and contributing to OCL Vision’s mission to provide exceptional eye care services.
Working Hours:
- 5 out of 7 days per week
- 40 hours per week
Compensation and Benefits:
- Competitive salary with a bonus scheme
- Staff benefits and discounts
Qualifications:
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to work independently and as part of a team
- Proficiency in CRM software (preferably HubSpot)
- Customer service experience is preferred
About OCL Vision:
OCL Vision is a leading eye care provider offering state-of-the-art treatments and personalized patient care. Our team of experts is dedicated to enhancing the vision and quality of life for our patients. We are committed to innovation, excellence, and compassion in all that we do.
Join us at OCL Vision and be a part of a team that is transforming lives through exceptional eye care. Apply today to become a New Leads Sales Team Member and contribute to our mission of providing outstanding patient experiences and outcomes.
Job Types: Full-time, Permanent
Pay: From £27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
- Transport links
Ability to commute/relocate:
- London W1G 9TF: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Sales: 2 years (required)
- customer service: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
