£13.25 per hour (equivalent annual salary confirmed based on agreed working hours)
9:00am – 5:00pm (30-minute or 1-hour unpaid lunch break by agreement)
4–5 days per week (including every Saturday)
About Us
UK Water Softeners Ltd is a growing family-run business specialising in water softeners, drinking water systems and salt deliveries across Surrey, Hampshire, Berkshire and surrounding areas.
We are looking for a friendly, organised and reliable person to join our office team in a varied customer service and administration role.
This is a permanent position with part-time or full-time hours available depending on the agreed working pattern.
Working Pattern
This role is available on either a 4-day or 5-day basis.
Required core working days:
- Monday
- Thursday
- Saturday (9:00am – 1:00pm)
- Additional days to be discussed
Working hours are 9:00am – 5:00pm, with either a 30-minute or 1-hour unpaid lunch break by agreement.
Holiday entitlement will be calculated based on the agreed working days and hours.
Due to our location, a driving licence and access to a vehicle is preferred, as public transport options are limited.
Main Responsibilities
Duties will include:
- Handling incoming customer calls and enquiries
- Processing customer orders and payments
- General administration and invoicing
- Managing customer records and updating internal systems
- Preparing customer paperwork and sales packs
- Assisting with marketing and customer communications
- Supporting stock ordering and general office organisation
- Greeting customers visiting the office/shop
- Providing general support to the office team
This is a varied role and duties may change from time to time to support the needs of the business.
What We're Looking For
The ideal candidate will:
- Be organised
- Have excellent communication and telephone skills
- Be confident using computers
- Be friendly, professional and customer-focused
- Be able to multitask in a busy environment
- Be reliable and punctual
Previous experience in administration, retail, customer service or working with telephone/order systems would be beneficial.
Full training will be provided, so a positive attitude and willingness to learn are more important than previous industry experience.
What We Offer
- Small family-run business with a friendly working environment
- Stable long-term permanent position
- Pension scheme
- On-site parking
- Full training and ongoing support
How to Apply
Please send your CV along with a short covering message outlining your availability and relevant experience.
We look forward to hearing from applicants who are looking for a long-term role in a friendly and supportive team.
Pay: £13.25 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
