We’re excited to offer this opportunity
We are looking to welcome new a Telecommunication Officer to our friendly team at UHD!
Your duties will include operation of a computer-based switchboard console, monitoring and responding to a variety of alarms and emergency conditions.
Candidates for the post should have previous experience of working in a fast-paced customer focused environment. Ideally candidates will have experience operating a telephone switchboard, however full training will be provided.
Good communications skills, attention to detail and the ability to work as part of a team are essential. Experience of working in a similar, fast paced environment would be an advantage.
Successful candidates will be required to work days, evenings and bank holidays, and must be flexible to the needs of the service and be prepared to attend at short notice.
We are currently looking for applicants to cover a full time role on a rotational basis, typical shifts include: 07:30 -15:30; 08:30-16:30; 09;30-17:30; 10:30-18:30; 14:00-22:00. Regular weekend and bank holiday work is required.
Base Location: Poole Hospital
Interview: August 5th
To provide a central communication service to approximately 12,500 users within the Trusts.
To manage and operate the “2222” service, ensuring an immediate response to all clinical and non-clinical incidents.
Provide and receive routine or sensitive information both internally and externally requiring tact or persuasive skills where there may be barriers to understanding.
Providing and receiving complex or sensitive information orally, in writing or electronically to inform work colleagues, patient, clients, carers, the public or other external contacts including Police and Coroners
To create effective working relationships with the users of the service, respecting equality and diversity in line with Trusts’ Approach.
To advise both external and internal customers on communication problems, ensuring the IT Service Desk and Head of IT Operations is informed as appropriate.
Ensure that the Switchboard service is operated in a courteous, friendly and efficient manner.
Guide, help and advise staff to enable them to deal with any communication problems
UHD are investing, developing and transforming Trust services in line with the New Hospital Programme. As part of this, some services may move site this year or next, either temporarily or permanently. Recruiting Managers will be happy to answer any service-specific questions at interview.
If a role or service relocates as part of a planned move, excess mileage will not be reimbursed. Travel from home to the new work base will be classed as a normal commute. Any other changes will be managed under Trust or national terms and conditions.
UHD has active networks including Women’s, BAME, Pride, EU, Pro Ability, and Armed Forces. We support Disability Confident and Armed Forces Covenant interview schemes.
AI tools may be used, but applications must honestly reflect your own skills and experience. Integrity is key to our recruitment process.
To understand the role in more detail please read the full job description and person specification documents which are attached to this advert
