Dick Lovett has grown to become one of the South West's leading automotive retailers, representing a number of the motoring industry's biggest and most prestigious manufacturers. Come and grow with us.
Join the Dick Lovett Group as a Bookings Advisor
Drive outstanding customer experiences – every single day
Are you looking to drive your career forward as a Bookings Advisor, Call Handler or Call Centre Agent?
If you enjoy working in a fast paced, customer focused environment and thrive as part of a friendly, high performing team, this could be the perfect next step in your career.
At the Dick Lovett Group, delivering exceptional service isn’t just important – it’s at the heart of everything we do. We’re looking for a motivated, goal driven individual to play a key role in supporting our customers and contributing to our continued success.
The Role
Working as part of our welcoming and supportive team, you’ll be the first point of contact for customers booking their service, repair and MOT appointments. You’ll manage enquiries confidently over the phone and via email, ensuring every interaction is smooth, professional and memorable. We are looking for an experienced Bookings Advisor to join our team and contribute to the success of the Dick Lovett Group. If you are goal driven and enjoy working in a fast-paced environment delivering an exceptional service to our customers, this is a fantastic opportunity for you to join our friendly team.
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Booking service, MOT and repair appointments for BMW, MINI and Motorrad customers
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Supporting customers with enquiries and making accurate, well-informed bookings
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Identifying opportunities to enhance the customer journey
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Keeping customer and vehicle records fully up to date
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Clearly communicating offers and explaining their benefits
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Following up enquiries with Aftersales departments to ensure a seamless experience Make customer Service, MOT, and repair bookings for BMW Customers
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Private Medical Insurance
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Health cash plan – Claim back medical costs
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Rewards platform – Gym & high street discounts
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25 Days Holiday (plus Bank Holidays)
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Contributory Pension Scheme
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Regular Pay Reviews
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Life Assurance
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Servicing, Parts and Accessories Discounts
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Employee Assistance Programme
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Staff Referral Scheme
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Learning and Development
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Enhanced Family Leave
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Volunteering Opportunities
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Onsite Parking
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A strong background in a customer centred role (phone or face-to-face)
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Excellent communication skills and a friendly, professional approach
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High attention to detail with accurate data processing
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A proactive, positive attitude and a genuine passion for customer service
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Previous experience within the automotive industry would be advantageous
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Ability to reliably commute to our office in Bristol
What You’ll Get in Return
- 25 days holiday plus bank holidays with a fantastic benefits package
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A 42.5 hour working week, Monday–Friday between 8am–6pm
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Saturday working on a rota basis
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A supportive team environment within a respected, premium automotive group
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A fantastic opportunity to grow your career with the Dick Lovett Group
If you’re ready for a new challenge and want to be part of a business that truly values its customers and people, we’d love to hear from you.
This doesn’t just refer to our customers, this phrase is pivotal to our hiring process, onboarding, and how we look after our staff and treat each other at Dick Lovett. We are committed to providing a safe and respectful environment for all.
The company appreciates the advantages of being an equal opportunities employer and recognise the importance of having a diverse and inclusive team. When everyone feels that they are included and are appreciated for their performance, we will be able to deliver on our promise of customer satisfaction.
