Job Title: German-Speaking After Sales Support Advisor
Reporting to: After Sales Manager
Location: Chesterfield, UK – On-site
About Superior Wellness
Superior Wellness is the world's fastest-growing manufacturer and distributor of premium hot tubs, swim spas, Chill Tubs, saunas, and wellness products. We lead the market through a commitment to innovation, quality, and a customer-first mindset.
As an international business importing from multiple countries, we offer a global range of high-quality products to both trade and retail customers. Our focus is simple, improving health and wellbeing through exceptional products and service.
We're passionate about helping our partners and our people grow, driven by our vision to become the world market leader in wellness products and deliver a best-in-class customer experience.
The Role
We are looking for a German-Speaking After Sales Support Advisor to join our growing After Sales team, playing a key role in delivering an outstanding post-purchase experience for our German-speaking trade and retail customers.
This is a hands-on role suited to someone who enjoys a fast-paced, customer-focused environment and wants to make a real impact in a scaling international business.
You'll work closely with our After Sales, Technical, and Logistics teams, and be responsible for resolving customer queries, managing warranty and aftercare cases, and ensuring German-speaking customers feel supported at every step.
We're a fast-paced, growing business, so this role suits someone who is proactive, adaptable, and comfortable taking ownership.
Key Responsibilities
- Handle inbound and outbound customer contact (phone, email, and messaging) in German and English, providing clear and helpful after sales support
- Manage warranty claims, spare parts requests, and aftercare cases from start to resolution
- Liaise with technical and logistics teams to resolve product and delivery issues quickly
- Translate and support communications between German-speaking customers and internal teams
- Maintain accurate records of cases, ensuring information is logged correctly and followed up
- Identify recurring issues and share feedback to help improve products and processes
What We're Looking For
Essential:
- Fluent written and spoken German and English
- Previous experience in customer service, after sales, or a support-based role
- Strong communication skills and a genuine customer-first attitude
Desirable:
- Experience in a product-based, manufacturing, or technical support environment
- Familiarity with CRM or case management systems
We're looking for someone who is hands-on, reliable, and takes ownership of their work.
Our Values
We are a values-driven business built on Discipline, Responsibility, Consistency, Trust, Integrity and Team. We look for people who take ownership, support their colleagues, and strive to improve every day.
These values help us maintain the high standards of quality, service, and customer experience that our customers expect.
Why Join Superior Wellness
We don't just talk about wellness — we live it.
At Superior Wellness, you'll be part of a fast-growing, international business where people are trusted to take ownership, make decisions, and genuinely impact how we grow. We're building something ambitious, and we're looking for people who want to be part of that journey.
You'll be joining a team that is supportive, hard-working, and focused on getting better every day. It's a hands-on environment where ideas are welcomed, and people are encouraged to take responsibility and make things happen.
In addition to your salary, we offer:
- 13% company-wide bonus scheme (T&Cs apply)
- 31 days annual leave (including Bank Holidays)
- Additional annual leave with length of service (up to 5 extra days)
- Holiday purchase scheme
We also focus heavily on wellbeing and creating an environment where you can perform at your best:
- Fully equipped onsite gym
- Weekly fitness classes
- Fresh fruit and breakfast options available daily
Plus:
- Onsite parking (where applicable)
- A collaborative and supportive team environment
- The opportunity to grow within a fast-paced, international business
How to Apply
If you're looking for a role where you can make an impact, take ownership, and grow alongside an ambitious business, we'd love to hear from you.
Apply directly via Indeed. If you'd like to find out more about the role before applying, we'd be happy to have a confidential conversation.
Equal Opportunities
Superior Wellness Ltd is proud to be an equal opportunities employer. We welcome applications from all backgrounds.
In line with GDPR regulations, your personal data will be handled securely and only used for recruitment purposes.
Work Location: In person
