We're seeking an Administrator/Membership Officer who is highly organised and accomplished in the delivery of customer service. The Administrator/Membership Officer must have excellent communication skills as well as be able to handle customers' concerns and requests for information. This is a multi-skilled role to provide excellent customer services to Knowsley Mutual CU members and provide administrative support as part of the team.
Responsibilities:
- Answer telephone calls and direct calls as appropriate.
- Receive and respond to member email requests.
- Assist in the preparation of regularly scheduled reports.
- Create, update and monitor membership, including onboarding of new members.
- Maintain a thorough and accurate electronic filing system for customer records.
- Update member files to support compliance with data protection requirements.
- Review supporting documentation provided from loan applicants and ensure documentation is correct and validated.
- Review customer identity checks and request additional documentation where necessary.
- Email digital newsletters to membership and support the team on various social media platforms.
Please see our website for a full job description https://knowsleymutualcu.co.uk/we-are-hiring-admin-officer/
Job Type: Full-time
Pay: £24,500.00-£26,800.00 per year
Benefits:
Work Location: In person
