Role: Customer Success & Sales Support Coordinator
Type: Temporary or Permanent
Location: Burton-on-Trent, DE13 0BB
Salary: £25,680 per annum
Hours: Monday – Thursday 8:00am – 4:30pm, Friday 8:00am – 3:30pm
2fawcett are recruiting for a Customer Success & Sales Support Coordinator to join an established business based in Burton-on-Trent.
This is a varied role combining customer service, sales support and order coordination, working closely with existing customers to understand their requirements, process orders and quotations, and support repeat business.
The company requires someone to start Monday and can consider someone for an initial 3-week temporary assignment, or they can take someone on permanently from the outset if you are looking for a straight permanent opportunity.
The Role
- Processing customer orders accurately from enquiry through to delivery
- Preparing and following up quotations
- Contacting existing customers to discuss requirements and repeat orders
- Responding to customer enquiries by telephone and email
- Identifying opportunities for additional and repeat sales
- Updating CRM and order management systems
- Liaising with sales, warehouse and delivery teams
- Keeping customers updated on order progress and deliveries
- Resolving customer queries, discrepancies and delivery issues
About You
We are looking for someone who is organised, customer-focused and confident communicating with existing customers.
Previous experience within customer service, sales support, sales administration, order processing or customer success would be ideal.
You will need:
- Strong communication skills
- Good attention to detail
- Confidence managing multiple orders and priorities
- A proactive approach to customer relationships
- Experience using CRM or order management systems would be beneficial
Benefits
For permanent employees:
- Hybrid working
- Private healthcare
- Pension contribution
- Death-in-service benefit
- Free onsite parking
- Training and development opportunities
The initial 3-week temporary assignment would be fully office based.
Immediate availability to start Monday is essential for the temporary position.
#INDC
Pay: £25,500.00-£25,681.00 per year
Work Location: In person
