Customer Service Representative – Face-to-Face Customer Engagement
Location: Birmingham City Centre
Company: Emerald Solar
About Emerald Solar
Emerald Solar is the fast-growing renewable energy company in the U.K It's dedicated to helping homeowners reduce their energy costs through innovative solar solutions. We pride ourselves on delivering exceptional customer service and providing tailored energy solutions that make a real difference.
We are currently seeking enthusiastic and customer-focused individuals to join our growing team as Customer Service Representatives.
The Role
As a Customer Service Representative, you will engage directly with homeowners in their local communities, providing information about Emerald Solar's unique solar subscription plans and helping customers understand the benefits of renewable energy.
This is a customer-facing role focused on building relationships, educating customers, and creating positive first impressions of the Emerald Solar brand. You will be responsible for answering questions, discussing available options, and arranging appointments for customers who would like to learn more about our services.
No previous solar experience is required, as full training will be provided.
Key Responsibilities
- Engage with homeowners on a face-to-face basis.
- Provide information about Emerald Solar's solar unique subscription plans.
- Explain the benefits of renewable energy and potential savings.
- Answer customer questions professionally and accurately.
- Build rapport and establish trust with prospective customers.
- Arrange appointments for interested homeowners to speak with our solar specialists.
- Represent the Emerald Solar brand with professionalism and enthusiasm.
- Maintain accurate records of customer interactions.
What We're Looking For
- Excellent communication and interpersonal skills.
- Friendly, professional, and approachable manner.
- Strong customer service mindset.
- Positive attitude and willingness to learn.
- Ability to work independently and as part of a team.
- Reliable and motivated with a strong work ethic.
- Previous customer service, retail, hospitality, sales, or public-facing experience is advantageous but not essential.
What We Offer
- Full training and ongoing support.
- Competitive pay structure with uncapped commission.
- Career progression opportunities within a growing business.
- Supportive and energetic team environment.
- Opportunity to work within the expanding renewable energy sector.
- Development opportunities into senior customer service, team leader, and management roles.
Why Join Emerald Solar?
This is an excellent opportunity for individuals who enjoy meeting people, helping customers, and building a long-term career within a rapidly growing industry. At Emerald Solar, we invest in our people and provide clear pathways for progression and development.
Work Location: In person
