Salary: £25,620 - £25,989 pro rata per annum
Grade: CD
Contract: Relief
Hours: Relief hours
Location: Whitby, North Yorkshire
Whitby Pavilion
Join North Yorkshire Council’s operational team at one of our many multiuse venues, which host a wide variety of exciting events year-round. In this frontline, customer facing role, you will help deliver a first-class visitor experience. Your daily duties will include scanning tickets, ushering guests, performing pre-show checks, selling ice cream, and resolving ticketing queries.
We are looking for enthusiastic individuals to join our team on a flexible, casual basis. These relief-hour roles are perfect if you want to work on an ad-hoc basis around your existing commitments.
Key Responsibilities:
- Deliver exceptional customer service by maintaining a polite, positive attitude and resolving customer feedback or complaints quickly and efficiently
- Undertake front-of-house duties and event stewarding, including scanning tickets, ushering guests to their seats, and managing entry
- Manage cash collection at events and concerts in strict accordance with established financial procedures
- Monitor stock levels and rotation, conducting regular inventory checks and reporting any shortages to the Line Manager
- Maintain site safety and visitor well-being, remaining alert to fire or accident hazards and acting as the designated Fire Marshall during emergency evacuations
- Adhere to Health and Safety and relevant hygiene legislation
- Support the Duty Manager in checking, cleaning, and replenishing public facilities to ensure they are in full working order
- Report accidents, maintenance issues and incidents promptly
- Demonstrate operational flexibility by providing shift cover for colleagues and undertaking reasonable additional duties as requested by Senior Managers
What we are looking for:
- Working knowledge of Health and Safety and Hygiene regulations including COSHH
- Excellent interpersonal, communication and customer service skills, with a confident and professional approach, and the ability to handle customer feedback and complaints in a positive manner
- Ability to work independently using your own initiative, while actively contributing to a supportive team dynamic
- Self-motivated and enthusiastic, a multitasker who can remain calm under pressure
What can we offer you?
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position:
- a local government pension scheme
- family friendly leave
- salary sacrifice, employee cash backs and discount schemes
- learning, development and career advancement opportunities
- Health Assured – confidential help and support for your wellbeing
Apply
Ready to be part of our passionate team and help create unforgettable experiences for our visitors? Applying is easy, simply click on apply, register your details, remove your personal details from your CV and upload.
For more details or if you have any questions, reach out to Jill Gomez-Mannion on [email protected]
Key Dates:
Closing Date: 06 September 2026
Interviews: w/c 14 September 2026
Key Documents:
Job Description.pdf
Total Rewards Brochure.pdf
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.
North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Using AI? Please follow our guidance to ensure your application reflects your own knowledge and experience: https://www.northyorks.gov.uk/jobs-and-careers/advice-your-job-application
