Job Overview
Join us as a Client and Member Adviser, you will be the friendly face and welcoming voice of our facility, playing a key role in ensuring our members, their dogs, and visitors feel valued and cared for. Your job is not just about answering questions or managing tasks; it’s about creating memorable experiences, building trust, and providing exceptional service at every touchpoint. You will be the first point of contact, ensuring that everything runs smoothly, and everyone has a fantastic experience with us.
We also have our five principles which form the foundation of how we do business every day and we put these at the centre of every decision we make. This means:
· We are committed to Quality of work and contributions to society.
· We embrace our Responsibility (as individuals and a company) to act now.
· We base our decisions on Mutuality of benefits to our stakeholders.
· We harness the powers of Efficiency to use our resources to maximum effect.
· We have the financial Freedom to make our own decisions, unrestricted by motivations of others.
Key Responsibilities
As a Client and Member Adviser you will:
· Participate in a unique and engaging pet wellness journey.
· Provide a warm welcome.
· Deliver excellent customer service.
· Manage Enquiries and Client/Pet Accounts.
· Address and resolve member complaints.
· Support member and dog journey.
· Process payments and handle sales enquiries.
· Provide support with daily operational tasks around the facility, ensuring everything runs efficiently and effectively.
· Maintain cleanliness and ensure a welcoming, home-like environment.
You will support a multidisciplinary team that includes Wellness Advisers (RVN), Veterinary Physiotherapists specialising in small animals (ACPAT Cat A and/or RAMP), Canine Hydrotherapists, Groomers, Veterinary Behaviourists and Pain Management Clinicians.
Skills and Attributes
· A superstar team player with a heart for collaboration.
· Provide an exceptional, personalised experience for both customers and their pets.
· Be a problem-solving hero by resolving pet and owner concerns with empathy and expertise.
· As a frictionless collaborator, push boundaries for business growth and excellence by ensuring that team appointments and operations run smoothly.
· Help keep the smooth flow of activities, contributing to a positive, dynamic work environment.
· A proactive, solutions-driven attitude (always ready to say "yes, let’s do this!").
Pay: £28,500.00-£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Referral programme
- Store discount
Work Location: In person
