JOB SUMMARY
The midlands based AV Field Service Technician has technical experience and aptitude to successfully provide on-site service of audio and visual equipment to our clients.
CORE RESPONSIBILITIES
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Attend all service calls within the client SLA.
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Ensure the client system performs as required through on-site troubleshooting and repair.
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Recommend products that require replacing at clients' sites in order to get their systems working.
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Provide clear feedback to client satisfaction to allow them to quote clients the first time around without follow-up needed from you.
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Correct use of Mood Media service App and client portals.
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Maintain the correct level of buffer stock at all times.
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Supports and develops colleagues’ knowledge within the same team and wider global teams.
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Works with the client satisfaction team to help better improve our client's experiences with our service teams.
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Performing additional duties, responsibilities, and small installation projects as assigned
KNOWLEDGE, SKILLS AND ABILITIES
Excellent audio-visual product knowledge with experience in service and fault finding.
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Knowledge of 100v and low Z audio systems used in commercial environments.
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Knowledge of display technology ( LCD, Projectors and LED ).
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Min 5 Years of industry or associated industry (within an AV environment) experience.
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Demonstrable and experienced with IT networks.
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Valid Passport with no travel restrictions.
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Clean Driving license
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Excellent written and verbal communication skills.
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Ability to facilitate scheduled deadlines and manage multiple projects.
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Knowledge of control systems, Q-SYS, Crestron would be an advantage.
IDEAL CHARACTERISTICS
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Working with Change
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Customer-Centric Approach
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Managing Self and other team members
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High Level of Customer Focus and Contact
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Understanding the Business
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IT knowledge and ability
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Good Level and detailed AV Product knowledge and awareness
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Flexible on working hours to meet the business needs
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Be available to work outside of normal working hours as required.
DEVELOPMENT GOALS
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Enhanced training and certification
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Career progression.
AREAS OF MEASUREMENT
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KPI - Cost per Call.
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KPI - 1st Time fix
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KPI - SLA achievement for tasks.
