Retail Operations Manager
Heart of Kent Hospice
Location: Aylesford, Kent, with regular travel across our shops
Hours: Full time, 37.5 hours per week (including at least one Saturday in two and occasional evenings)
Salary: c£42k dependent on experience
Closing Date: 5th August 2026 - We will be accepting applications and interviewing on a rolling basis and the vacancy may be withdrawn before the closing date if a suitable candidate is found.
Heart of Kent Hospice is looking for an ambitious, high energy Retail Operations Manager to lead the day to day performance of our charity retail estate of 14 shops.
This is a hands on operational leadership role. You'll be visible in the shops, holding teams to account against clear targets and using our data-led dashboards to drive sales, control costs and raise standards across the estate.
You'll line manage all our Shop Managers and the Transport and Logistics Manager and work in close partnership with our Commercial Strategy and Insights Manager to turn strategy into consistent, profitable delivery on the ground.
We're looking for someone with:
- Multi-site retail management experience and accountability for sales across several locations
- A strong track record of delivering financial targets and managing an operating budget
- Confident, data-driven decision-making; comfortable interrogating EPOS and dashboard reports and acting on them
- Real strength in leading and developing frontline teams, including managing managers
- The energy, ambition and drive to take our shops to the next level
Charity retail experience and a working knowledge of Gift Aid, EPOS and volunteer led operations would be an advantage but if you haven't worked in charity retail, we'd still love to hear from you.
Above all, you'll bring our values to life: I own, I care, I learn, I improve.
Every penny our shops make supports end-of-life care for people across our community.
If you'd like an informal conversation about the role before applying, we'd genuinely welcome it - please contact us to arrange a chat with one of our team and ask any questions you have. Tel: 01622 792200 ext 254, or if you would like a copy of the full job description please email [email protected]
All interested applicants must complete our online application form in full - the link will be emailed to you after receipt of your CV. Closing date 5th August 2026
Interested in Joining Our Retail Team?
As Heart of Kent Hospice continues to grow and develop its retail operation, we are always keen to hear from passionate and community minded people who would like to support our work.
Whether you are an experienced Shop Manager, Assistant Shop Manager, or someone interested in volunteering within one of our shops, we would love to hear from you.
If you would like an informal and confidential conversation about current or future opportunities, please contact [email protected] who will be happy to arrange a discussion.
By joining our retail team, you'll play a vital role in raising the funds that help Heart of Kent Hospice provide outstanding care and support to patients and their families.
We are proud to be a Forces Family Friendly employer and hold the Bronze Award within the Armed Forces Covenant Employer Recognition Scheme. We warmly welcome applications from ex‑Armed Forces personnel, reservists, veterans, and military spouses or partners.
We are committed to promoting equality, diversity, and inclusive practice across both employment and patient care. As a Disability Confident Leader, we encourage applications from people living with disabilities and are dedicated to providing reasonable adjustments to support colleagues to thrive in their roles.
A Standard DBS Check will be required if you are successfully appointed.
Pay: Up to £42,000.00 per year
Benefits:
- Company pension
- On-site parking
- Sick pay
Work Location: In person
