Salary: £35,000 - £45,000
Working hours: 8:30 am - 17:30 pm
Location: Soho or Hammersmith
Positions open: 2
Work.Life is a flex workspace provider for businesses who care about people.
We believe that happy teams deliver measurable benefits for businesses. That’s why everything we do, from workspace design to delivering a best-in-class personal service, is designed to create happy working environments. We have shared workspaces across London, Reading and Manchester; with 7,000+ members; and an amazing team of nearly 70 work.lifers who share our ambition to redefine the workspace experience for the better.
Your role
The Membership Manager sits at the centre of the space, responsible for creating an environment where members choose to stay. Everything in this role connects back to retention, building strong relationships, maintaining high standards, and ensuring the experience consistently feels worth it.
You are visible, hands-on, and close to your members. You understand their businesses, their needs, and when something is not quite right, often before they say it out loud.
This role blends people leadership, community building, and operational ownership. You lead your team, hold the standard of the space, and ensure that every part of the experience reflects what Work.Life stands for.
Your day to day
Member Retention and Relationships
Build strong, personal relationships with members, understanding their businesses, needs, and plans
Team Leadership and Development
Lead and develop your Assistant Membership Manager, providing clear feedback, support, and growth opportunities
Space Standards and Operations
Maintain a consistently high standard across the space, ensuring it is clean, organised, and ready at all times
Commercial Awareness and Performance
Relationship Management: You have experience building and maintaining strong relationships, understanding customer needs, and managing conversations that impact retention.
Leadership: You are confident leading and developing others, setting clear expectations and supporting performance over time.
Operational Awareness: You understand how to run a space or service environment, balancing people experience with practical delivery.
Commercial Thinking: You are comfortable managing targets, spotting opportunities, and understanding the link between experience and revenue.
Organisation and Ownership: You stay on top of multiple priorities, follow things through properly, and maintain high standards without needing close oversight.
This role suits someone who enjoys being at the centre of a space, balancing people, operations, and performance. You are naturally proactive, detail-oriented, and motivated by creating an environment where things run smoothly and people feel looked after.
You take pride in building relationships, leading a team, and seeing the direct impact of your work on retention and overall performance.
Who This Role May Not Be For
This role may feel less suited to someone who prefers a purely operational or purely strategic position, as it requires both hands-on involvement and ownership of outcomes.
It may also not be the right fit if you are less comfortable managing people, handling challenging conversations, or being consistently visible within a fast-moving environment.
Why you’ll love Work.Life
Work happiness is our passion, and this starts with our own team. We offer a supportive working environment, plenty of training and development opportunities, competitive salary, monthly wellness package, team joy budget, quarterly socials and more, so you can work happier.
The need to knows
The start date for this role is 1 month.
The working hours are 8:30 am - 17:30 pm.
The interview process will be three stages: a phone interview and two face to face interviews with the final interview including a presentation.
At Work.Life, we’re committed to providing an inclusive environment for our team and our members, as we believe that diversity breeds a more innovative, creative, and caring culture.We’re an equal opportunity employer. Everyone who applies to Work.Life will be considered for employment without attention to race, age, ethnicity, religion, sexual orientation, gender, family or parental status, or disability status. Ready to join the Work.Life way? We’re excited to hear from you. Here’s our Privacy Policy – by applying for this job you accept how we will use your data.
