Modality Group Limited is seeking a detail-orientated, proactive and customer focused Customer Service & Shipping Coordinator.
Modality is a leading global ultrasound supplier - we buy, sell and repair ultrasound systems and probes. With continued growth and a strong reputation in the industry, we are seeking to expand our probe repair team.
Duties:
- Manage all incoming and outgoing probe shipments - ensuring accurate labelling, tracking and timely delivery
- Monitor and maintain inventory of ultrasound probes, repair parts and shipping supplies
- Record accurate stock levels and availability
- Log incoming items into inventory systems and track repair status throughout workflow
- Communicate with clients to provide repair status updates and respond to enquiries
- Support general administrative and operational tasks related to the repair process
Qualifications and skills:
- GCSE level qualifications including English and Maths
- Very strong attention to detail and organisational skills
- Excellent communication and interpersonal skills
- Strong ability to multi-task and prioritise work independently
- Comfortable working collaboratively with technicians, vendors and clients
- Familiarity with databases, Microsoft Office especially Word and Excel
- Previous experience in a similar role is preferred
Working Hours and Location :
Full time based at our Loughborough head office (LE11 5GU)
Salary :
The starting salary is £25,000 which will be reviewed after successful completion of a six-month probationary period.
How to Apply :
CV with a covering letter to [email protected] by 26 June 2026.
Pay: From £25,000.00 per year
Benefits:
- Company pension
- Free parking
Ability to commute/relocate:
- Loughborough LE11 5GU: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service or shipping: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
