Job Overview
We are seeking an energetic and welcoming Front of House team member to create a memorable experience for our guests. In this vital role, you will serve as the first point of contact, ensuring smooth operations and exceptional guest services. Your enthusiasm, professionalism, and attention to detail will help foster a warm, inviting atmosphere that encourages repeat visits and positive interactions. This paid position offers an exciting opportunity to develop your hospitality skills while contributing to a vibrant team environment.
Duties
- Greet guests warmly upon arrival, providing a friendly and professional first impression
- Manage guest check-in and check-out processes efficiently and accurately
- Handle phone inquiries with excellent etiquette, providing information or directing calls appropriately
- Assist guests with inquiries, reservations, or special requests to enhance their experience
- Maintain cleanliness and organization of the front desk area and common spaces
- Coordinate with other team members to ensure seamless service delivery
- Support multilingual guests by offering bilingual assistance when needed
Requirements
- Previous experience in hotel or hospitality environments is highly preferred
- Strong guest service skills with a positive attitude and proactive approach
- Excellent phone etiquette and communication abilities
- Ability to speak multiple languages or be bilingual is a significant advantage
- Demonstrated ability to handle guest inquiries professionally and efficiently
- Knowledge of hospitality operations and guest services best practices
- Flexibility to work various shifts, including evenings, weekends, and holidays
Join us in delivering outstanding hospitality experiences! We value energetic individuals who thrive on creating welcoming environments for all guests. This role offers an engaging work atmosphere where your enthusiasm makes a difference every day.
Pay: From £12.71 per hour
Benefits:
Work Location: In person
