About KRD
KRD Catering Equipment is a growing e-commerce retailer and importer of commercial catering equipment.
We are looking for a confident Customer Service Advisor to join our team at our Weedon site.
This is currently a phone-led role. Your main responsibility will be answering inbound customer calls, with email and Zendesk ticket support when call volumes allow.
This is not a cold-calling position. You will assist customers before and after purchase and work closely with our warehouse and dispatch teams to resolve enquiries properly.
Team members may be allocated between telephone and email support according to customer demand and business needs.
Key responsibilities
- Answer inbound customer calls professionally and efficiently.
- Help customers with product information, stock availability, orders, delivery times and tracking.
- Assist customers wishing to place an order.
- Process orders and provide accurate updates.
- Handle after-sales enquiries involving deliveries, damages, missing parts, returns and warranties.
- Carry out basic product troubleshooting using company guidance and training.
- Record customer conversations, information and agreed actions accurately in Zendesk.
- Respond to customer emails and tickets when call volumes allow.
- Liaise with the warehouse, dispatch teams and carriers to resolve order issues.
- Follow company processes and escalate technical, refund or complaint decisions when required.
- Complete related customer-service administration accurately.
What we are looking for
Essential:
- Previous customer-service experience involving inbound telephone calls.
- A clear, confident and professional telephone manner.
- Comfortable spending most of the working day handling customer calls.
- Strong spoken and written English.
- Calm and helpful when dealing with complaints or frustrated customers.
- Good attention to detail and accurate record-keeping.
- Organised, reliable and able to manage several open enquiries.
- Confident using computers, email and office software.
- Able to work fully on-site in Weedon Bec from 9:00am–6:00pm, Monday to Friday.
Desirable:
- E-commerce, retail or after-sales experience.
- Experience supporting physical or technical products.
- Experience handling deliveries, returns, warranties or damaged-goods claims.
- Familiarity with Zendesk or Shopify.
Full training will be provided on our products, systems, Zendesk and Shopify.
Benefits
- Company pension
- Employee discount
- Free on-site parking
- No weekend work
Please apply with an up-to-date CV.
Pay: £13.00 per hour
Ability to commute/relocate:
Weedon Bec, NN7 4PP: reliably commute or plan to relocate before starting work (required)
Work authorisation:
United Kingdom (required)
Work location: In person
Pay: £13.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount
Ability to commute/relocate:
- Northampton NN7 4PP: reliably commute or plan to relocate before starting work (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
