Ref Number
B01-05657
Professional Expertise
IT and Digital
Department
Vice-President (Operations) (B01)
Location
London
Working Pattern
Full time
Salary
£56,431-£66,437
Contract Type
Permanent
Working Type
Hybrid
Available for Secondment
No
Closing Date
07-Sept-2026
Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the Higher Education (HE) sector, and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.
UCL boasts a track record of ground-breaking research that transforms the lives of people around the world. Our teams provide dedicated, specialist support throughout the research and innovation lifecycle to help sustain and advance UCL’s position as a world-class, research-led university.
The Centre for Advanced Research Computing (ARC) is UCL’s institute for infrastructure and innovation in digital research – the supercomputers, datasets, software and people that make computational science and digital scholarship possible.
ARC is UCL’s research, innovation and service centre for the tools, practices and systems that enable computational science and digital scholarship. ARC’s role is to:
- Provide advanced, reliable and secure digital research infrastructure to research groups in UCL and beyond and;
- Act as a laboratory for research, teaching and innovation in compute, data and software intensive research methods.
As an Agile Delivery Manager (ADM) you will support, coach, and lead teams within the Advanced Research Computing change portfolio to deliver the services and systems which make data and compute-intensive research possible, facilitating meaningful change for UCL’s research community. In this role, you will be working alongside Research Software Engineers and Infrastructure Developers to deliver UCL’s private cloud and secure data environments.
This role requires excellent stakeholder and communication skills, and to operate with credibility in a busy operational environment. A proven ability to deliver Projects/Epics/Features end-to-end in a complex environment is essential, as is the ability to adopt agile approaches to delivery (with support). Business change management experience will also be useful in this role, as you will have the opportunity to guide UCL researchers through change as we transform our service delivery approach.
You will lead and facilitate stakeholder engagement, Project/Epic/Feature delivery and collaborative Agile ceremonies, motivating team members and wider stakeholders to achieve key outcomes. In this role, you will anticipate and mitigate risks, manage issues and dependencies, and remove blockers and impediments, fostering a ‘can do’ attitude and bringing clarity and purpose to delivery. You will also lead your Product Team during Termly Increment (TI) Planning, as well as reporting on progress during termly ‘Inspect & Adapt’ and Vision sessions.
You will work closely with other delivery managers, capability leads and ARC and ISD leadership, establishing and maintaining strong working relationships to deliver complex projects set out in UCL’s Digital Strategic Plan. You'll proactively communicate and collaborate with key stakeholders across the change portfolios and the UCL research community.
As an experienced Agile Delivery or Project Manager, you have experience in delivering projects, with excellent facilitation, collaboration and communication skills. Your interpersonal skills (including the ability to persuade and influence stakeholders) are exceptional and you're naturally curious, always being proactive and looking to continuously improve how you and your team operate.
You will need excellent analytical and reporting skills, and a strong ability to work with financial information. You will be able to quickly build an understanding of research and innovation operations and be able to get things done in a busy environment with conflicting priorities.
You will be adept at building relationships, leading delivery teams and enjoy a challenge, including scoping and business casing for strategic priorities. You will enjoy the opportunity to develop your skills and work with peers, and you line manager to find creative solutions to challenges. You have also had experience creating and driving business change initiatives.
You can use Jira, Teams, Miro and other collaboration tools, and are confident with the budgeting and financial management of your team, always seeking to achieve value for money and benefits realisation. You manage risks and issues proactively, seeking to mitigate risk wherever possible, and manage interdependencies across the ISD portfolios and wider-UCL. Additionally, you have the confidence to represent your team and speak publicly, including leading Agile ceremonies, giving demos, and providing requested information and presentations to senior leadership.
You must have proven project management and delivery experience and a relevant qualification. Most of all, you will be committed to delivery of outcomes and benefits to the community and inspire those around you to do the same.
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:
- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance Visit
https://www.ucl.ac.uk/work-at-ucl/reward-and-benefits to find out more.
As London’s Global University, we know diversity fosters creativity and innovation, and we wantour community to represent the diversity of the world’s talent. We arecommitted to equality of opportunity, to being fair and inclusive, and to beinga place where we all belong.
We therefore particularly encourage applications from candidates who are likely to beunderrepresented in UCL’s workforce. These include peoplefrom Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+people, and for our Grade 9 and 10 roles, women.
