Job Summary
Due to the expansion we have an exciting opportunity to join our team. We are seeking a highly organised and professional Medical Secretary to provide essential administrative support within a busy healthcare environment.
To be responsible for undertaking a wide range of secretarial and administrative duties and the provision of administrative support to the multidisciplinary team.
Duties can include, but are not limited to, the processing of information (electronic and hard copy) in a timely manner, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers in accordance with current policies. Furthermore, duties can also include supporting the administration and receptionist teams as required.
To be responsible for SNOMED CT coding of relevant information into patients’ electronic healthcare records on the clinical system, adhering to the organisation’s coding policy.
The post-holder will be an integral part of the general practice team.
Responsibilities
- Type letters, reports and associated documentation as required and within the specified timescales as appropriate for the referral
- Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
- Manage all enquiries in an effective manner
- Maintain an accurate referrals database
- Action all incoming email within a timely manner
- Scan documentation and attach scanned documents to patients’ healthcare records, as required.
- Accurately input and code SNOMED CT data on the clinical IT system
- Process referrals using the electronic referral system (ERS)
- Process requests for information i.e., SAR, insurance/solicitor’s letters and DVLA forms
- Answer incoming phone calls, transferring calls or dealing with the caller’s request appropriately
- Manage all administrative queries as necessary
- Conduct clinical system searches as requested
- Support all clinical staff with general administrative tasks as requested
- Maintain a clean, tidy, effective working area at all times
- Be an integral part of the general practice team
- Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
- Undertake all mandatory training and induction programmes
- Contribute to and embrace the spectrum of clinical governance
- Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed
Experience
- Previous office experience is essential, preferably within a healthcare setting
- Administrative experience demonstrating strong organisational skills and attention to detail is highly desirable
- Familiarity with medical terminology and healthcare procedures is advantageous but not mandatory
- Proficiency in office software such as Microsoft Office Suite (Word, Excel, Outlook) is required
- Excellent communication skills, both written and verbal, are vital for effective patient interaction and team collaboration
Pay: £25,420.00-£27,375.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Flexitime
- Free flu jabs
- Health & wellbeing programme
- Sick pay
Work Location: In person
