PAM Group is expanding our team of Specialist Workplace Needs Assessors and we are looking for an experienced professional with expertise in supporting individuals with Visual Impairments (VI) and Hearing Impairments (HI).
This is a rewarding role where you will use your specialist knowledge to identify barriers, recommend adjustments, and help clients thrive in safe, accessible, and inclusive workplaces.
Salary negotiable depending on experience, Homebased with occasional travel
As a Specialist Workplace Needs Assessor (VI & HI), you will carry out workplace assessments, identify functional barriers, and recommend both technological and non‑technological adjustments. You will produce high‑quality reports and action plans, ensuring employees and employers receive clear, practical guidance to improve workplace accessibility.
Key Accountabilities & Responsibilities
Knowledge & Understanding
Strong understanding of different types of vision loss, including total blindness, peripheral loss, central loss, and low vision.
Awareness of how sight loss can affect reading, mobility, computer use, and workplace tasks.
Strong understanding of types of hearing loss, related challenges, and workplace considerations.
Understanding of software accessibility features and compatibility for individuals with visual impairments.
Knowledge of hearing aids, receivers, transmitters, and solutions that enhance auditory access across Phonak, Oticon, Signia, Austar, Starkey, and Widex devices.
Assessment Skills
Ability to assess the built environment, considering lighting, glare, signage, navigation routes, and workspace adaptations for sight loss
Ability to produce Specialist Workplace Needs Assessment Reports for both VI and HI.
Communication & Interpersonal Skills
Strong person‑centred communication style and effective questioning techniques.
Knowledge of appropriate etiquette for guiding individuals who are blind.
Empathetic, a strong active listener, and solution‑focused.
Excellent report writing and proofreading skills, including clear employer action plans.
Understanding of non‑technology adjustments and practical workplace recommendations.
Confident using Microsoft Teams, including accessibility features and screen‑sharing with visually impaired clients.
Assistive Technology Expertise (Essential)
You must have strong, practical knowledge of AT solutions, including:
Visual Impairment Technology
Screen readers: JAWS, NVDA, VoiceOver
Screen magnifiers: ZoomText, SuperNova, and native OS solutions
Braille displays and notetakers
Accessible mobile applications (e.g., Seeing AI, Be My Eyes)
OCR tools such as KNFB Reader, Kurzweil
Ergonomic equipment and headsets
Mobile phone applications for VI
Hearing Impairment Technology
In-depth understanding of hearing aids and accessory ecosystems
Knowledge of assistive listening devices and workplace-compatible audio solutions
Skills, Experience & Qualifications
Desirable Skills & Knowledge
Awareness of workplace accessibility standards, including
WCAG digital accessibility guidelines
RNIB, RNID, HSE guidance
UK Equality Act 2010 and reasonable adjustments
Experience providing Sighted Guide support during face-to-face assessments.
Understanding of the Access to Work process, including applications, scope, and timelines.
Screen reader training (CPD) or other relevant accessible technology training.
Our Values & Benefits
- We pay your auto-enrolment pension contribution of 8%, you can also make enhanced contributions which are matched up to a further 5%
- 33 days annual leave including bank holidays with the option to buy or sell up to 5 days (FTE)
- Life insurance scheme valued at 4x your annual salary
- Income protection
- Health Cash Plan Scheme, which covers you for things like Opticians, Dental Treatment and even Physio if needed!
- Perkbox membership with amazing discounts on things like food and drink, retail and days out, all through our rewards scheme
- Long service rewards
- Flexible Working Hours
- Access to a 24/7 EAP Counselling line and a 24/7 GP line and wellness support
- Support with training and development
- Group Income Protection
At PAM we are passionate about people and delivering our Everyday Things That Matter Values and Behaviours to our customers and our colleagues. Our cultural philosophy is based on putting our people first, creating high performing teams who deliver great services for our clients.
We’re looking for driven and ambitious professionals to join our team, who are just as passionate about our philosophy and values as we are.
PAM group are committed to creating an inclusive and diverse workplace where everyone is valued and respected. We welcome applications from people of all backgrounds, including but not limited to race, ethnicity, gender expression, age, disability, sexual orientation, religion and socioeconomic status. We believe everyone should have the same opportunities for employment and promotion based on their ability, qualifications and suitability for the work.
#IDTHW
Job Types: Full-time, Permanent
Pay: £30,000.00-£34,000.00 per year
Benefits:
- Additional leave
- Company pension
- Employee discount
- Health & wellbeing programme
- Referral programme
- Work from home
Ability to commute/relocate:
- United Kingdom: reliably commute or plan to relocate before starting work (required)
Experience:
- conducting remote assessments : 1 year (required)
- in conducting workplace assessments: 1 year (required)
- in neurodiversity : 1 year (required)
- RNIB, RNID, HSE guidance: 1 year (required)
- providing Sighted Guide support assessments.: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location: Remote
