Account Manager (Enterprise Accounts)
Accounts centralised around Manchester, Leeds or London areas – home working with travel to client site when needed.
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
If you are an existing Account Manager or Relationship manager in either the Telcom or SASE sectors looking after large strategic accounts then this could be an interesting role. We are searching for someone who is customer focused, likes to manage relationships and understand customer issues in order to help them sell solutions. You will be targeted on sales however this is more about the relationship side and how you manage the account overall as opposed to solely being targeted on revenue.
What will you be doing day-to-day?
Support customers in-life with day-to-day queries
- Managing a monthly sales target for incremental sales and contract resigns for your allocated customer base
- Managing sales opportunities on Salesforce using the company's preferred sales methodology
- Be the expert on your customers buying process
- Proactively engaging with customers to build and expand relationships at multiple layers within each prospect – understanding prospect types as well as key organisational roles
- To identify new revenue opportunities for Gamma and develop strategies to exploit them across all specified accounts
- Proactively engaging with customers to identify and resolve issues to maintain and develop customer satisfactio.
- Compiling and presenting service reports for customers when required
- Providing customer updates on network infrastructure updates and planned maintenance
- Maintain an awareness of the prevailing UK market conditions and competitive landscape and exploit any opportunities arising from this knowledge
- Work closely with Quality Assurance to ensure sales verification and compliance with regulatory requirements
- Assisting and supporting the relevant the order and project delivery teams with customer roll outs
- Identify issues, collating and managing any risks to resolution, escalating serious issues in a timely fashion to the relevant parties
What you’ll bring:
- Proven track record of effective account management / relationship management in either Telcom or SASE industry sectors.
- Experience in managing Networking or CCaaS accounts
- Proven track record of closing complex B2B solutions.
- Proven track record of delivering against sales targets
- Capability of understanding customer pain points and requirements
- Good listener and communicator, able to deal with people at all levels of business and with people of varying technical capability
- Ability to bond and build rapport with a wide range of customers and stakeholders
- Customer orientated with an organised and logical approach to fulfilling requirements
- Able to meet customer requirements in terms of flexible working hours to fit in with business needs
- Demonstrable ability to take ownership and manage multiple tasks of varying complexity whilst maintaining attention to detail and accuracy
What do we offer you?
- 25 days annual leave + birthday
- Subsidised private medical insurance
- 5.1% matched pension contributions
- Enhanced parental leave
- Life assurance and Income protection
- Share save and incentive plans
- Electric Vehicle and Cycle scheme
- Employee discounts
- Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
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