Director – Omni Channel & eCommerce Transformation
About the role
As a Director within our Customer and Digital Transformation team, you will lead growth and delivery across omni channel, eCommerce, trading and product transformation in Retail and Consumer markets. This is a senior leadership role focused on originating and scaling client relationships, shaping complex transformation programmes, and building market-leading propositions in areas including AI-enabled and agentic commerce.
You will play a critical role in driving revenue growth, managing pipeline, expanding key accounts and identifying new client opportunities. You will combine deep industry expertise with strong commercial acumen, bringing credibility with C-suite stakeholders while leading high-performing delivery teams.
What your days will look like
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Owning and driving a sales pipeline across retail and consumer accounts
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Identifying and converting new logo opportunities in omni channel, digital commerce and product transformation
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Building and maintaining trusted relationships with C-suite clients including Chief Digital Officers, Chief Data Officers, Chief Commercial Officers and Chief Product Officers
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Leading complex proposals and RFP responses, shaping value propositions and commercial structures
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Developing and scaling alliances with key technology partners across commerce platforms, cloud and AI ecosystems
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Overseeing the delivery of large transformation programmes, ensuring commercial performance and client impact
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Leading and mentoring Senior Managers and Managers, building capability within the team
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Contributing to thought leadership, market positioning and external profile in areas such as agentic commerce and AI-led retail
This role is for you if
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You have strong industry experience within Retail or Consumer, either from consulting or in-house digital leadership roles
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You have a proven track record of generating revenue and managing a healthy sales pipeline
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You are confident leading senior client conversations and closing complex deals
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You understand the commercial drivers of omni channel and eCommerce performance
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You can balance growth, delivery and team leadership effectively
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You bring a strong external network and alliance mindset
Key accountabilities
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Pipeline generation and conversion
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Revenue growth across existing and new clients
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Alliance management and partner-led growth
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Programme oversight and delivery excellence
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Team development and proposition scaling
