JOB ROLE
In this role, you will:
Provide front-line rental income services and advice to existing and potential tenants, or their representatives.
To be responsible, as part of a Housing Management team, for providing a responsive and pro-active service to residents in general needs, supported and sheltered housing.
Pro-actively work with agencies and colleagues to ensure tenants’ income is maximised.
KEY DUTIES
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Be responsible for the collection and management of rental income against set targets and procedures.
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Handle enquiries from tenants, keeping them informed at all times of progress in relation to their accounts and queries.
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Be aware of current legislation relating to housing and Welfare Reform, and how access to welfare benefits may affect ability to pay rent.
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Identify households in need of specialist support and work collaboratively with the Welfare Benefit, Tenancy Support services or wider agencies to help tenants to sustain their tenancy.
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Take the appropriate legal action in relation to cases of arrears. Attending court and evictions as necessary.
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Deliver against the association’s financial inclusion activities, including supporting access to digital training and routes into employment.
- Represent Soha at meetings with residents, stakeholders and other agencies as required.
What you will need
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Experience in housing management, rental income recovery or similar services (including legal experience).
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Experience of managing casework.
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The ability to create good relationships with customers and colleagues.
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Well versed in housing and welfare benefit issues.
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Ability to work to performance targets and monitor own performance.
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A valid driving licence
