Job Overview
Front Desk Receptionist – Accident Repair Centre
We are looking for a friendly, organised, and professional Front Desk Receptionist to join our busy Accident Repair Centre.
As the first point of contact for customers, insurance companies, and accident management companies, you will play a key role in ensuring the smooth day-to-day running of the business.
Key Responsibilities:
- Greeting customers and providing excellent customer service.
- Answering and directing telephone calls and emails.
- Managing bookings, appointments, and vehicle collections.
- Updating customer records and repair progress.
- Working with accident management portals and insurance company systems.
- Liaising with insurers, accident management companies, suppliers, and repair technicians.
- Processing paperwork, invoices, and administrative tasks.
- Maintaining accurate records and ensuring compliance with company procedures.
Requirements:
- Previous reception, customer service, or administration experience preferred.
- Excellent communication and organisational skills.
- Good computer skills and ability to learn industry-specific software.
- Ability to multitask and work in a fast-paced environment.
- Professional and positive attitude.
- Experience within the automotive, accident repair, insurance, or claims industry would be an advantage but is not essential.
What We Offer:
- Competitive salary (depending on experience).
- Full training and support.
- Friendly and supportive working environment.
- Opportunities for career development.
Location: Andover , Hampshire
Hours: Full-time 8am-5pm
Pay: £27,000.00-£33,000.00 per year
Work Location: In person
