About the Role
The Ashmolean Museum is the University of Oxford’s Museum of art and archaeology, welcoming visitors from around the world. The Commercial Department generates vital income for the Museum through its shops and other commercial activities, and this is an exciting opportunity to join its Retail & Ticketing Team.
You will provide excellent customer service while helping to maximise sales across the Museum’s shops. Working with the EPoS Galaxy Ticketing System, you will sell products, memberships and tickets to exhibitions and events, as well as promote souvenir guides, donations and Gift Aid contributions. You will engage confidently with customers, follow cash handling and shop security procedures, replenish stock, maintain attractive displays and support the smooth day-to-day running of the shops.
This is a permanent variable hours (paid as claimed) post. Hours will be worked flexibly over a seven-day rota, including weekends, some Bank Holidays and occasional evenings. This is an onsite role at the Ashmolean Museum.
About You
You will have previous experience of working in a fast-paced customer or visitor-facing environment, together with knowledge of EPOS systems and cash handling. You will be comfortable working as part of a team while also having the aptitude to work independently when required, and you will be enthusiastic about achieving sales targets while supporting colleagues to do the same.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at
[email protected].
How to Apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. CVs alone will not be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Anna Vrij-Tottey, Retail & Ticketing Manager, who can be contacted with enquiries relating to the role (
[email protected]). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (
[email protected]).
Only applications received online by 12.00 midday (BST) on Monday 7 September 2026 can be considered. Interviews are expected to take place during the week commencing 14 September 2026.
