As a Client Care Assistant (CCA), you will be the first point of contact for clients, both over the phone and in person. You will play a key role in creating a welcoming and supportive experience, delivering exceptional customer service and compassionate care to clients and patients. This is a full-time position working 40 hours per week, Monday to Friday with a mix of early, middle and late shifts. The role also includes: One weekend in every five, with time off in lieu (TOIL). An average of two bank holidays per year, with time off in lieu (TOIL). Salary: £26,538.48 per annum, plus a 6% premium pay enhancement package.
Health and wellbeing
- Health Cash Plan from day one
- 24/7 counselling and wellbeing support
- Life Assurance 3 x salary
Annual leave
- 5 weeks’ annual leave plus Bank Holidays, rising with length of service
- Extra ‘Day for You’, a paid day off just for you
Additional support
- Cycle to Work
- Season Ticket loans
- Discounts on Medivet products and services
You’re skilled at providing exceptional client facing care, with excellent reception skills. You’ll have good numeracy skills, with experience of using online appointment booking systems. You’re a team player who wants to make a real difference in a practice that values and supports you.
We welcome applications from candidates who are able to prioritise, can remain calm under pressure and who are flexible and willing to learn. Previous veterinary receptionist experience is desirable.
Typically, in this role, you’ll:
- Carry out reception duties, greeting clients on arrival, and updating records
- Triage the impact of emergency appointments, contacting clients and rearranging as needed
- Manage the practice diary to ensure appointment availability is optimised to team skillset
- Answer client phone calls and manage messages
- Ensure appointment slots are available for clients to book online
- Process any repeat prescription order requests
- Work collaboratively within a supportive team
