About the Role
- We are looking for a dedicated, organised and proactive Care Manager to join our growing team.
- You will play a key role in the day-to-day management and delivery of high-quality care services.
- You will oversee care workers and senior care workers, ensuring care schedules remain safe, effective and well-coordinated.
- You will provide leadership, guidance and support to staff while ensuring service users receive person-centred, safe and high-quality care.
- The successful candidate will be confident working independently, managing competing priorities and building positive relationships with service users, families, staff and external professionals.
Key Responsibilities
- Oversee the day-to-day operation of the care service and ensure effective service delivery.
- Manage and monitor staff performance, development, attendance and conduct.
- Plan, review and optimise staff rotas and care schedules to ensure appropriate staffing levels and continuity of care.
- Liaise with health and social care professionals to process referrals promptly and coordinate safe interventions.
- Conduct initial assessments and service user visits to identify individual care and support needs.
- Develop detailed, person-centred care plans and ensure these are regularly reviewed and updated.
- Review care packages on a regular basis or when service user needs, abilities or circumstances change, ensuring visit times and care provision remain appropriate.
- Complete and regularly review risk assessments, including moving and handling assessments.
- Ensure identified risks are appropriately managed and information is shared with relevant professionals, staff and other appropriate parties.
- Supervise and support care workers through regular supervisions, appraisals and spot checks.
- Monitor staff performance and take appropriate action where required.
- Support the induction and development of new staff, including Care Certificate training and competency assessments.
- Monitor the quality of care provided and identify opportunities for continuous improvement.
- Maintain accurate and up-to-date records using relevant care management systems and Microsoft Office applications.
- Provide regular feedback and operational updates to the Registered Manager.
- Respond appropriately to complaints, accidents, incidents and safeguarding concerns, ensuring they are investigated and managed in accordance with company policies and procedures.
- Promote and maintain the health, safety, dignity, independence and wellbeing of all service users.
- Work collaboratively with families, professionals, local communities and other stakeholders to achieve positive outcomes for service users.
- Participate in relevant local and national development programmes and contribute to the continuous improvement of the service.
- Ensure all work is carried out in accordance with relevant legislation, regulations, policies and best practice guidance.
- Participate in on-call to ensure service continuity (additional pay outside of salary).
About You
- Level 3 qualification in Health and Social Care or equivalent experience.
- Previous experience in a care management, senior care or supervisory role.
- Strong understanding of person-centred care and safeguarding.
- Experience supporting, supervising and developing care staff.
- Experience completing or contributing to care plans, risk assessments and reviews.
- Excellent organisational and time-management skills, with the ability to prioritise competing demands.
- Strong problem-solving skills and the ability to respond proactively to changing circumstances.
- Excellent communication and interpersonal skills, with the ability to deal sensitively and professionally with service users, families, staff and external professionals.
- Ability to work effectively with stakeholders at all levels, using tact, diplomacy and professionalism.
- Confident using Microsoft Office and care management software.
- High level of accuracy when recording, updating and maintaining confidential information.
- Good understanding of GDPR, confidentiality and information governance, including the principles relevant to the Freedom of Information Act.
- Ability to work independently, use initiative and meet deadlines with minimal supervision.
- A commitment to quality improvement and delivering excellent outcomes for service users.
What We Are Looking For
- A compassionate and motivated care professional who puts people at the heart of everything they do.
- A confident leader who can motivate, support and develop a care team.
- An organised individual who can effectively manage staffing, schedules, care plans and operational priorities.
- Someone who is proactive, solutions-focused and able to make sound decisions in challenging situations.
- A professional who is committed to maintaining high standards of care, compliance and safeguarding.
- Someone who enjoys collaborative working and is passionate about improving people's quality of life.
Safeguarding
- We are committed to safeguarding and promoting the welfare of all our service users.
- The successful candidate will be required to undergo an Enhanced DBS check.
- All employees are expected to uphold safeguarding responsibilities and follow company safeguarding policies and procedures.
Equal Opportunities
- Oakshed Care is an equal opportunities employer. We are committed to equal opportunities and it is our policy that no applicant should receive more or less favourable treatment on the grounds of race, nationality, colour, ethnic or national origin, age, sex, marital status, sexual orientation, religion, creed or disability.
Join Our Team
- If you are an experienced care professional looking for an opportunity to take the next step in your career and make a meaningful difference, we would love to hear from you.
- Join our team and help us lead the way in delivering safe, compassionate and person-centred care.
- We work in partnership with professionals, families and local communities to provide high-quality care that empowers people, promotes independence and enhances quality of life.
- We look forward to hearing from you!
Pay: From £30,225.00 per year
Benefits:
Work Location: In person
