Customer Support Apprentice

Sage -
Newcastle upon Tyne

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Job details

Apprenticeship
£14,560 - £28,000 a year

Benefits

Cycle to work scheme
Company pension
Private medical insurance
Employee discount

Qualifications

Sage
GCSE
AI
Communication skills

Full job description

Job Description

At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide, supporting over 2 million customers, we’re united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting-edge technology and forward-thinking ideas to simplify complexity and drive progress. At Sage, you’ll join a high achieving culture that values creativity, collaboration, and continuous learning—because together, we’re shaping the future of business software.
Start your career with Sage in the UK and make an impact from day one. Our ethos is simple: to help businesses thrive so they can support their communities and drive economic progress. At Sage, you’ll find a high performing environment where your ideas matter, your growth is encouraged, and your work will add value from day one. Start your journey with us and help shape the future of business across the UK and beyond.

Why join Sage as an Apprentice?

At Sage, we believe your career should start with opportunity, growth, and purpose. As an apprentice, you’ll benefit from structured training and development programs designed to build your skills and confidence from day one. You’ll also have access to Sage Foundation, our global initiative that gives you five paid volunteer days each year to make a positive impact in your community.

You’ll join exceptional teams where you will have the chance to learn from experts, connect with peers, and grow a global professional network. At Sage, we’re committed to helping you shape your future, offering clear career pathways and opportunities to innovate and make a real difference.

Please note that this is a hybrid role requiring 3 days per week in the office.

What will you be involved in?

At the start of your apprenticeship with Sage, you’ll have an induction period where we’ll support you transitioning into your apprenticeship and working environment. You’ll meet apprentices across the business and get involved in some exciting team building activities. You’ll learn about our range of products and be part of a working group to generate new ideas to build your confidence. You’ll also spend time with your qualification assessor, so you know what is expected of you in your role.

During the first 6 months of the learning process post training, you will be assigned a mentor. We’ll also support you further so you can learn from experienced professionals on-the-job and receive dedicated support to help you develop your knowledge and succeed. You’ll remain in your apprentice training group throughout this period which will give you the opportunity to make friends and build on your experience together. We’re passionate about enabling colleagues to be themselves at work and develop a great career. We support and encourage you to forge relationships with professional contacts, colleagues and most importantly our millions of customers, ensuring that they remain at the heart of why we’re here.

Key Responsibilities

Day to day, you’ll be involved in

Speaking directly with customers via telephone to deliver structured solutions with confidence

Demonstrate and deliver exceptional problem solving and trouble shooting skills

Ability to ask the right questions to gain an understanding of the customer's business

Generate leads for our sales department by recommending alternative product/services that could save the customer money and time.

Think on your feet and quickly research to find an answer for the customer query.

To qualify for the apprenticeship, you’ll need to have five 9-4 GCSE passes (including Maths and English). Due to funding regulations, you must also have the right to work in the UK and have been resident in the UK for at least the past 3 years.

Alongside this, you’ll be

Customer focused, with the ability to listen effectively to help problem solve

Passion and commitment to continuous learning

Self-starting attitude; open to new challenges

A curious mindset that embraces innovation

Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.

Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.

Salaries start from £14,560, rising to £28,000 on completion of the programme.

What you can expect from the process

Apply online with your CV

Complete online tests and video interview (You will receive a link to complete a video interview within 1 week of applying)

If successful at video interview stage, you will be invited to attend an assessment centre in August 2026.

Successful candidates will join us in October 2026.

Please note that due to the high volume of applications, there may be a delay in receiving a response from your video interview. We thank you for your patience.

Here at Sage, we are committed to inclusivity for all, so if there any adjustments that would help you thrive in the application process or beyond, please reach out to us at [email protected]

Benefits of working at Sage include

25 days holiday + bank holidays from day one

Paid time to learn (5 learning days a year)

Paid time to give back (5 volunteering days a year)

Private healthcare, digital GP & wellbeing support

Competitive pension with Sage contributions

Paid parental leave, inclusive from day one

Work from abroad for up to 10 weeks a year

Discounts on tech, travel, gyms and more

Cycle to Work and EV schemes

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