Title insurance is boring. We're not! We cover ground, quickly
About Westcor International Group
Operating in the UK and Republic of Ireland, Westcor International Ltd and its subsidiary WIL Speciality Insurance Ltd provide title insurance policies that protect the value of land and the assets that sit upon it.
Since 2020 Westcor International have assembled a team of title insurance experts bring together many years of experience of managing risk in the real estate sector, helping clients of all sizes to protect their interests and their security.
Westcor International is wholly owned by Westcor Land Title Insurance Company, America’s largest independent title insurance company with previous annual premium income in excess of $1bn
Claim Handler Role Function:
To handle and oversee claims in accordance with claims protocols and delegated authority, ensuring timely resolution, accurate reporting, and excellent client support. To assist with the management of the claims department.
Key Responsibilities
Claims Management
· Manage the receipt and progression of new claims in line with handling guidelines and delegated authority.
· Provide timely updates to insurers, particularly where claims exceed delegated authority.
· Instruct and liaise with panel solicitors and/or surveyors as required.
· Assess claims documentation, evidence, and reports to ensure fair and accurate claim outcomes.
· Focus on recovery and subrogation, where appropriate, throughout the claims handling process.
· Authorise and process claims and legal expense payments within authority limits, ensuring payments are made in line with SLAs.
· Assist the Claims Manager in evaluating and monitoring panel law firms for performance and cost effectiveness.
· Ensure claims are handled consistently in accordance with industry best practice and company procedure.
Claims reporting
· Ensure accurate reporting of data within case management system
· In collaboration with the Claims Manager ensure that all monthly claims bordereaux are accurately updated and reported on time to insurers, underwriters and the management team.
· Assist in preparing claims statistics reports for underwriters/Corporate Development Director.
· Assist the Claims Manager in the development of claims reporting with the aim of improving data accuracy and analysis.
Client training and internal technical support and IT development
· Assist in the design of training documents for clients.
· Assist in the creation of claims content for marketing such as case studies to demonstrate how products function.
· Assist with client relationship development via training and claims handling.
· Assist in providing technical advice to clients and underwriters on claims procedures.
Assist in systems development and operational improvement designed to improve efficiency and accuracy of claims data.
Required Knowledge:
· Understanding of residential conveyancing, secured lending and/or real estate legal work (preferred)
· Comfortable working with litigated matters
· An understanding of insurance contracts
· Some understanding of compliance requirements within the industry
Key Competencies:
· Excellent organisational skills
· Excellent written and verbal communication skills
· Influencing and negotiating skills
· The ability to review and analyse complex legal documents and communicate their requirements in simple terms
· Excellent training and presentation skills
· Excellent record keeping skills
· Excellent IT skills in Word, Excel and Outlook
· Ability to complete tasks to agreed deadlines, quality and budget
· Ability to cope effectively with variable workloads
· Ability to maintain discretion where required
Ability to confidently work with numbers in order to monitor claims reserves, invoices, settlement amounts and other financial aspects of a claims handling role
Location : Office Based
Hours : 9.00am to 5.00pm Monday to Friday
Salary: Up to £40,000, depending on experience and qualifications
Application Questions
Whilst we recognise that AI is a valuable tool, please answer the questions in your own words and ensure your responses accurately reflect your personal experience, skills and views. We want to understand what interests you about the role and learn more about you as an individual.
Westcor is an equal opportunities employer and welcomes applications from all suitably qualified candidates. If you require any reasonable adjustments during the recruitment process, please let us know.
Pay: Up to £40,000.00 per year
Benefits:
- Company pension
- Life insurance
- Private medical insurance
Application question(s):
- What interests you about working with Westcor?
- In your own words, describe the skills & experience you have that make you a good match for the position we are recruiting for?
Experience:
- Paralegal/Legal : 2 years (preferred)
- Claims Processing: 2 years (preferred)
- high volume administrative work: 1 year (required)
Work Location: In person
