Location: Home-based with travel to services across England
Contract: Permanent, Full-time (35 hours per week)
Salary: £35,122
DBS: Enhanced with Adults
An opportunity to drive organisational performance, delivering insight to improve outcomes and measure our impact on the lives of those with mental illness.
At Rethink Mental Illness, we are seeking an experienced Quality Manager to support our approach to managing Quality Assurance and Health & Safety. Formed in January 2026, the Business Improvement & Technology directorate brings together Performance and Impact, Technology & Business Systems, Compliance, Quality, Audit and PMO. Its purpose is to enable meaningful, organisation-wide change by strengthening how we use data, insight, systems and embed continuous improvement.
The directorate will play a central role in supporting strategic planning and delivery, improving service quality, driving performance, demonstrating impact, maintaining compliance and ensuring our technology and systems help us remain an efficient, effective and insight-led organisation.
What you'll be doing
As Quality Manager, you'll play a key role in supporting services to deliver high-quality, compliant and continuously improving care.
You'll:
- Analyse performance and quality data to identify trends, risks and opportunities for improvement
- Deliver remote and on-site quality and health & safety audits
- Support services to complete audit action plans and embed sustainable improvements
- Report audit findings, key themes and recommendations to stakeholders across the organisation
- Work with operational teams to strengthen compliance with legislation, regulation and best practice
- Support services in preparing for CQC and other external inspections
- Contribute to the development of audit methodologies and quality frameworks
- Promote effective risk management and monitor quality-related concerns
- Work collaboratively with colleagues, commissioners and external partners to drive service improvement
- Provide expert advice on quality, compliance and health & safety matters across Rethink Mental Illness.
What we're looking for
We're looking for someone who combines analytical thinking with strong relationship-building skills and a genuine commitment to improving outcomes.
Essential
- Experience in a quality management, compliance, assurance or similar role
- NEBOSH General Certificate or NVQ Level 3 (or above) in Health & Safety
- Knowledge of health and social care legislation, including the Health and Social Care Act 2008 and Health & Safety at Work Act 1974
- Experience using data to identify performance issues and drive improvement
- Strong analytical and problem-solving skills
- Experience supporting business improvement initiatives
- Excellent communication and stakeholder management skills
- Good Microsoft Office skills
- Ability to work independently, manage priorities and travel nationally when required.
Desirable
- Degree, professional diploma or recognised management qualification
- Qualification in Quality, Change Management or Project Management
- Experience working within the voluntary sector.
Who this role would suit
This role would be ideal for someone currently working as a:
- Quality Manager
- Quality Assurance Manager
- Compliance Manager
- Audit Manager
- Health & Safety and Quality Lead
- Governance Officer
- Service Improvement Manager
who wants to make a meaningful impact within a national mental health charity.
Ready to apply?
If you're passionate about quality, compliance and continuous improvement—and want your work to directly improve the lives of people affected by mental illness—we'd love to hear from you. Join us and help shape services that make a real difference every day.
Why join Rethink Mental Illness?
We believe people do their best work when they feel supported, valued and able to be themselves. You'll benefit from:
- An inclusive culture, with colleague-led staff networks for Disability & Neurodiversity, Race & Ethnicity, LGBTQIA+, Gender Equality and Menopause.
- Flexible working and 25 days' annual leave (plus bank holidays and your birthday off), with the option to buy or sell leave.
- Wellbeing support including our Wellbeing Hub, Employee Assistance Programme, Wellbeing Champions and Unmind.
- Learning and development opportunities to help you grow your career.
- Financial and family benefits including a contributory pension, enhanced family leave and travel schemes.
- Recognition and rewards including discounts, cashback offers and a Blue Light Card.
- Referral bonus where you can earn up to £300 for introducing someone to our team.
Our commitment to inclusion
We're proud to be a Disability Confident Employer and a signatory to the Business in the Community Race at Work Charter. We're also committed to becoming a truly anti-racist employer, campaigning organisation and service provider supported by a multi-year equity, diversity and inclusion programme of work. For more information please view https://www.rethink.org/media/hdtjjy5b/revised-edi-plan-rethink.pdf
We actively encourage applications from people of all backgrounds and experiences and want everyone to have the opportunity to demonstrate their skills and experience. If you need reasonable adjustments during recruitment or when in your role, please let us know and we will work with you to understand what support you need.
