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Reporting directly to theAI Transformation Office, theAI Enablement& Adoption Specialist is a highly approachable, people-centric guide dedicated to accelerating AI fluency across our corporate office. Operating as a hybrid between a hands-on coach and an adoption advocate, you will empower employees to confidently integrate enterprise AI tools—specificallyMicrosoft Copilot,Gemini andClaude —into their daily tasks. You will provide on-demand floor support, lightweight training, and immediate troubleshooting to ensure our teams are maximizing their productivity securely, effectively, and without frustration. This role requires a high degree of initiative and a self-starter mentality — you'll be expected to proactively identify opportunities, engage employees, and drive adoption without waiting to be asked.
We are looking for a student to intern for the Fall term (September to December).
Key Responsibilities
On-Demand Coaching& Support
- Act as the visible, go-to resource in the office. Provide 1:1 and small-group troubleshooting, prompt refinement, and immediate assistance for employees stuck or unsure how to start withCopilot orGemini orClaude.
Training& Enablement
- Develop and deliver lightweight micro-training, host office hours, and share practical “how-to” guides that demonstrate effective ways to use AI for daily tasks.
Adoption Advocacy
- Monitor tool usage, collect employee feedback, and identify common hurdles. Share internal success stories and practical use cases to organically grow adoption across the organization.
Task-Level Integration
- Help individuals apply AI directly to the work in front of them (e.g., drafting emails, summarizing meetings, generating ideas) without the need for formal, large-scale business process mapping.
Responsible AI Guidance
- Educate staff on the company’s AI governance policies, ensuring data privacy, risk mitigation, and safe guardrails are followed during daily AI use.
Qualifications& Skills
Experience
- Previous background in corporate support, peer coaching, training, IT helpdesk, or technology adoption. We value aptitude, enthusiasm, and a track record of helping others over a strict number of years in enablement.
AI Literacy
- Strong practical familiarity with generative AI tools—specificallyMicrosoft Copilot andGemini andClaude —including prompt engineering basics and a clear understanding of their corporate capabilities and limitations.
Communication
- Exceptional interpersonal skills with the ability to translate technical AI concepts into accessible, actionable advice for non-technical employees.
Problem Solving
- A practical, solution-oriented mindset focused on helping users overcome immediate roadblocks and craft better prompts to get their desired outputs.
Empathy& Patience
- A high degree of emotional intelligence to comfortably guide employees who have varying levels of tech-savviness or potential hesitations about adopting AI tools.
As one of Canada’s largest defined benefit pension plans, our people-first culture is at its best when our workforce reflects the communities where we live and work — and the members we proudly serve.
From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.
