Full-Time Dental Receptionist
Join Our Specialist Dental Team
Central England Specialist Referral Centre is seeking an enthusiastic, professional, and customer-focused Dental Receptionist to become the welcoming face of our busy multidisciplinary specialist practice.
If you thrive in a fast-paced environment, enjoy providing exceptional customer service, and take pride in creating outstanding patient experiences, we'd love to hear from you.
About Us
We are a leading private specialist referral centre with an experienced team of specialist dentists, hygienists, and support staff. We are passionate about delivering exceptional patient care in a friendly, professional, and welcoming environment.
As the first point of contact for our patients and referring practices, our reception team plays a vital role in ensuring every patient receives an outstanding experience from their very first interaction.
The Role
This is a varied and rewarding front-of-house position where no two days are the same. You'll work closely with our clinical and management teams to ensure the smooth day-to-day running of the practice while delivering exceptional service to every patient.
Key Responsibilities
- Welcome patients and create a warm, friendly, and professional first impression.
- Manage appointment bookings and coordinate multiple specialist clinicians' diaries.
- Maximise appointment utilisation and efficiently manage clinical schedules.
- Process payments, arrange patient finance, and complete daily cashing up.
- Support patients throughout their treatment journey and follow up after appointments.
- Liaise with referring dentists and dental practices.
- Handle patient enquiries professionally and efficiently.
- Support the Practice Manager and clinical team with the smooth running of the practice.
- Promote patient feedback and online reviews.
- Assist with creating and scheduling engaging content across our social media and marketing platforms.
- Help manage the practice's social media presence to maintain an engaging online profile.
- Manage visitors and deliveries.
- Maintain accurate patient records and gather treatment outcome data.
About You
We're looking for someone who is:
- Friendly, approachable, and passionate about delivering outstanding customer service.
- Professional with an excellent telephone manner.
- Calm, organised, and able to prioritise effectively in a busy environment.
- A proactive team player who shows initiative and takes ownership of their work.
- Highly organised with excellent attention to detail.
- Confident using Microsoft Word, Excel, and Outlook.
- An excellent communicator with outstanding written and spoken English.
Desirable Experience
- Previous dental reception or dental administration experience.
- Experience using Dentally software.
- Knowledge of Boxly patient finance (desirable but not essential).
Working Hours
- Full-time permanent position
- 42–45 hours per week
- One Saturday per month, with a weekday off either before or after the Saturday worked, supporting a healthy work-life balance.
Salary
From £14.00 per hour, depending on experience and qualifications.
Why Join Us?
We believe in rewarding our team and investing in their development. Benefits include:
- Competitive salary based on experience and qualifications.
- Opportunity to work alongside a friendly, supportive, and highly experienced specialist team.
- Ongoing training and professional development.
- Annual Basic Life Support (BLS) and AED training.
- Complimentary annual dental examination and hygienist appointment.
- An additional paid day's annual leave for your birthday.
- A positive, supportive workplace where your contribution is genuinely valued.
Ready to Join Our Team?
If you're passionate about providing exceptional customer service, enjoy working as part of a professional team, and are looking for an exciting opportunity to develop your career in a specialist dental practice, we'd love to hear from you.
Apply today and become part of Central England Specialist Referral Centre, where exceptional patient care starts with exceptional people.
Job Types: Full-time, Permanent
Pay: From £14.00 per hour
Benefits:
- Bereavement leave
- Company events
- Free parking
- On-site parking
Flexible language requirement:
Experience:
- Dental receptionist: 1 year (required)
Work Location: In person
