Job Title: Customer Service Attendant / Petrol Station Assistant
Job Summary: A Customer Service Attendant at a petrol station is responsible for providing excellent customer service, assisting customers with fuel purchases, handling payments, maintaining cleanliness and safety standards, and ensuring smooth day-to-day operations of the station.
Key Responsibilities:
- Greet customers in a friendly and professional manner.
- Assist customers with fuel pumps when required.
- Process cash, card, and mobile payments accurately.
- Operate the cash register and maintain accurate records of transactions.
- Promote and sell fuel, convenience store products, and special offers.
- Restock shelves and monitor inventory levels.
- Maintain cleanliness of the forecourt, store, restrooms, and other station areas.
- Follow health, safety, and environmental regulations.
- Handle customer inquiries, complaints, and requests efficiently.
- Ensure fuel pumps and equipment are functioning correctly and report issues.
- Assist with opening and closing procedures.
Required Skills and Qualifications:
- Previous customer service or retail experience is an advantage.
- Strong communication and interpersonal skills.
- Basic numeracy and cash-handling abilities.
- Ability to work flexible shifts, including weekends and holidays.
- Reliable, honest, and customer-focused.
- Ability to work in a fast-paced environment.
Key Competencies:
- Customer service excellence
- Teamwork
- Attention to detail
- Problem-solving
- Time management
- Reliability and responsibility
Working Conditions:
- Standing for extended periods.
- Working indoors and outdoors in varying weather conditions.
- Shift work, including evenings, weekends, and public holidays
Pay: £12.71-£13.71 per hour
Work Location: In person
