Cedar Oak Healthcare is a growing domiciliary care provider supporting adults in their own homes. We are looking for an organised, reliable and compassionate Care Coordinator to support the day-to-day running of our homecare service.
This is an important role within the office team. You will assist the Registered Manager with coordinating care delivery, producing staff and client rotas, supporting care workers, maintaining accurate records, and helping to ensure that care is delivered safely, on time and in line with each person’s care plan.
The ideal candidate will have experience in domiciliary care, strong communication skills, good attention to detail, and the ability to work calmly in a busy care environment.
Key Responsibilities
- Prepare and manage staff and client rotas to ensure all care visits are covered safely and efficiently.
- Ensure care workers are matched appropriately to service users based on skills, location, availability and individual care needs.
- Provide clear written and verbal instructions to care staff regarding their schedules and care visits.
- Answer telephone and email enquiries professionally, politely and promptly.
- Maintain accurate care records, staff records and electronic records.
- Support the Registered Manager with the day-to-day running of the service.
- Monitor care delivery and report any concerns, missed calls, late visits or quality issues to the Registered Manager.
- Support with care plan reviews, risk assessments and service user visits where required.
- Review daily notes, medication records, finance records and other care documentation as directed.
- Assist with staff recruitment, induction, training, supervision and spot checks.
- Help ensure staff receive appropriate support, guidance and supervision.
- Liaise professionally with service users, families, care workers, social workers, commissioners and healthcare professionals.
- Support quality assurance processes, audits and action plans.
- Report safeguarding concerns, incidents, accidents or changes in service user wellbeing promptly.
- Work in line with company policies, CQC requirements, safeguarding procedures, GDPR and health and safety legislation.
- Provide emergency cover or support with care delivery where required.
- Maintain confidentiality and represent the company professionally at all times.
Essential Requirements
- Right to work in the UK is required. Cedar Oak Healthcare is currently unable to offer visa sponsorship for this role. Applicants must already have the right to work in the UK.
- Previous experience working in domiciliary care, homecare, supported living or a similar health and social care setting.
- Experience as a senior carer, supervisor, care coordinator or similar role.
- Good understanding of rota planning, care scheduling and safe staffing.
- Strong communication skills, both written and verbal.
- Ability to prioritise, organise workload and meet deadlines.
- Ability to maintain accurate written and electronic records.
- Good understanding of safeguarding, confidentiality, dignity, respect and person-centred care.
- Good IT skills and confidence using office systems or care management software.
- Reliable, professional and able to work well under pressure.
- Full UK driving licence and access to a vehicle.
- Willingness to complete an Enhanced DBS check.
Desirable Requirements
- NVQ Level 3 in Health and Social Care, or equivalent.
- Experience using digital care planning or rostering systems.
- Experience completing spot checks, supervisions or care reviews.
- Knowledge of CQC standards, MCA, health and safety, GDPR and risk management.
- Experience working with local authority or private care packages.
Personal Qualities
We are looking for someone who is:
- Organised and able to manage a busy workload.
- Calm, professional and confident when speaking to staff, clients and families.
- Caring, compassionate and respectful.
- Reliable, punctual and committed.
- Flexible and willing to support the wider team when needed.
- Honest, discreet and able to maintain confidentiality.
- A good role model for care staff.
- Passionate about delivering safe, high-quality care.
Benefits
- Competitive salary depending on experience.
- Full-time, permanent role.
- Supportive working environment.
- Ongoing training and professional development.
- Opportunity to grow within a developing care provider.
- Pension scheme.
- Annual leave entitlement.
About Cedar Oak Healthcare
Cedar Oak Healthcare provides care and support to adults in their own homes. We are committed to delivering safe, reliable and person-centred care that promotes independence, dignity, choice and wellbeing.
If you are an experienced care professional with strong organisational skills and a passion for high-quality homecare, we would love to hear from you.
Pay: £12.71 per hour
Application question(s):
- Do you have previous experience working in domiciliary care/homecare?
- Have you worked as a Care Coordinator, Senior Carer, Field Care Supervisor or similar role before?
- Do you have experience preparing staff rotas or coordinating care visits?
- Are you confident using care management software, rostering systems or electronic care records?
- Do you understand safeguarding procedures and how to report concerns?
- Are you able to maintain accurate written and electronic records?
- Do you have a full UK driving licence and access to a vehicle?
- Are you willing to complete an Enhanced DBS check?
- Are you able to work full-time in Reigate, Surrey and surrounding areas?
- What is your notice period?
- Do you require visa sponsorship now or in the future?
Experience:
- providing care: 2 years (preferred)
Work Location: Hybrid remote in Reigate
