About the job
Service Advisor - NO WEEKEND WORKING
Permanent Full Time
Family Run Business
We are currently recruiting for a new Service Advisor to help us at our SDM Cars Site Falkirk.
We Offer
- 30 days’ holiday allowance
- Pension scheme
- Opportunities for training and progression
- And much more…
Hours
Full time: Monday – Friday 8.30am – 5pm NO WEEKENDS
About The Role
Our Service Advisors are responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.
We’re looking for an articulate, warm communicator who can give our customers the star treatment – whether it’s first thing on a manic Monday or last thing on a Friday afternoon.
This customer-facing role will be a great fit for someone who’s already worked in a customer service position, and genuinely enjoys exceeding expectations and creating positive outcomes.
Day-to-day duties
- Handling all customer requirements for service and vehicle repairs in an efficient and professional manner including answering inbound calls & handling bookings.
- Liaising with the workshop and Bodyshop to progress work through the system
- Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected
- Letting customers know of any faults or repairs found on their vehicle and provide them with clear and accurate solutions
- Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise
- Maintaining customer records such as vehicle details and service histories accurately and efficiently
- Maintaining knowledge of aftersales products and services, upselling where appropriate
- Making sure the customer database is updated and accurate at all times
Essential Skills
- A passion for great customer service and the confidence to resolve any issues that may arise efficiently and in a timely manner
- Demonstrable computer literacy and knowledge of IT systems and applications
- The ability to multi-task and be highly adaptable within a busy environment
- Strong communication and influencing skills, with the ability to explain complex information accurately and concisely to help our customers
- Strong organisational skills to schedule work effectively, balancing the needs of the customer and the capacity of the workshop
- Able to prioritise your workload
- Ability and willingness to work within defined processes and guidelines
- Good core administration skills to accurately capture customer details to the required standards
- A full UK driving licence
Nice To Have (but Not Essential)
- Experience of upselling products or services
Our Culture
At SDM Cars Falkirk, our culture is built on a proud heritage and a clear vision for the future. As a family-run business since 1966, we value trust, integrity, and long-standing relationships—both within our team and with our customers.
Our customers are at the heart of everything we do. We are dedicated to delivering a customer-focused experience built on honesty, transparency, and care. We don’t just aim to serve customers—we strive to build lasting relationships, earning loyalty and trust that keeps them returning to us time and time again.
With over 40 years as a Mazda franchise, we combine deep expertise with a passion for innovation and quality. This long-standing partnership reflects our dedication to excellence and our commitment to delivering outstanding service every day.
Together, we continue to build a workplace and customer experience that reflects our values: family, positivity, reliability, loyalty, and pride in everything we do.
Job Types: Full-time, Permanent
Work Location: In person
