Job Summary
We are seeking a dynamic and proactive After Sales Support Coordinator to join our team! In this vital role, you will serve as the primary point of contact for clients after a sale has been completed, ensuring their ongoing satisfaction and fostering long-term relationships. Your energetic approach and exceptional communication skills will drive customer loyalty, resolve issues swiftly, and support the seamless delivery of post-sales services. If you thrive in a fast-paced environment and are passionate about delivering outstanding customer experiences, this is the perfect opportunity to make an impact!
Duties
- Manage and respond promptly to customer inquiries related to after-sales services via phone, email, or company after sales portal.
- Coordinate with internal teams to facilitate timely resolution of customer issues, including product returns, repairs, or account adjustments.
- Utilize Customer Relationship Management (CRM) tools to track interactions, update customer records, and analyze service trends.
- Provide detailed analysis of customer feedback and service data to identify areas for process improvement.
- Communicate clearly and professionally with clients, ensuring they are informed of service procedures and timelines.
- Support the onboarding of new clients by explaining post-sales processes and available support resources.
- Collaborate with sales and technical teams to ensure customer needs are met efficiently and effectively.
Experience
- Some experience in after-sales support, customer service, or related roles within the automotive services, construction equipment industry or similar sectors.
- Excellent communication skills with the ability to explain complex information clearly and empathetically.
- Demonstrated analysis skills to interpret customer data, identify patterns, and recommend improvements.
- Ability to work independently while maintaining a team-oriented approach in a fast-paced environment.
- Familiarity with financial services products or processes is highly desirable but not mandatory.
Join us as an After Sales Support Coordinator and be part of a vibrant team dedicated to elevating client satisfaction through energetic engagement, transparent communication, and continuous improvement!
Pay: £25,420.00-£280,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
