Job Overview
We are seeking a detail-oriented and organised Care Quality Auditor / Compliance Auditor to join our team. The successful candidate will be responsible for conducting thorough audits of client records, staff files, carer documentation, and care delivery processes to ensure compliance with CQC regulations, company policies, safeguarding procedures, GDPR requirements, and best practice standards.
This role is essential in maintaining and improving the quality of our services by identifying areas for development, ensuring accurate and compliant record keeping, and supporting care teams to deliver safe, effective, and person-centred care.
About the Role
This role is ideal for someone who is passionate about quality improvement, compliance, and maintaining high standards within health and social care.
You will play a key role in monitoring service quality, identifying risks and areas for improvement, supporting staff with documentation standards, and ensuring our care services continue to meet regulatory requirements and organisational expectations.
You will be based at the below address:
Unit 4
Olton Bridge
245 Warwick Bridge
Olton
Solihull
B92 7AH
Key Responsibilities
- Conduct regular and comprehensive audits of service user care files, including care plans, risk assessments, assessments, reviews, consent forms, and supporting documentation.
- Audit staff and carer files to ensure all required documentation is complete, accurate, and up to date, including:
- Right to work checks
- References
- Training records
- Supervisions and appraisals
- Competency assessments
- Employment documentation
- Complete audits of MAR charts, medication records, daily notes, visit records, and electronic care records to ensure accuracy and compliance.
- Review carers’ documentation to identify missing information, poor recording practices, inconsistencies, or areas requiring improvement.
- Monitor compliance with CQC standards, safeguarding procedures, GDPR requirements, and internal policies.
- Produce detailed audit reports highlighting findings, actions required, recommendations, and areas of good practice.
- Track audit outcomes and follow up on action plans to ensure improvements are completed within agreed timescales.
- Identify trends, recurring issues, and risks, providing feedback to management to support continuous improvement.
- Support investigations into complaints, incidents, safeguarding concerns, missed visits, or quality issues through reviewing records and audit findings.
- Carry out spot checks, file reviews, and quality assurance checks to monitor standards of care delivery.
- Work closely with care coordinators, registered managers, and carers to improve documentation standards and compliance.
- Provide guidance and support to staff regarding accurate recording, care documentation, and regulatory expectations.
- Maintain accurate audit records, compliance trackers, and quality monitoring documentation.
- Support preparation for CQC inspections by ensuring records and evidence are complete, organised, and inspection-ready.
Essential Requirements
- Previous experience within the health and social care sector.
- Strong understanding of CQC regulations, safeguarding, GDPR, and care quality standards.
- Experience reviewing or auditing care documentation, client files, or staff records.
- Excellent attention to detail with the ability to identify errors, gaps, and compliance concerns.
- Strong organisational skills with the ability to manage multiple audits and deadlines.
- Excellent written communication skills with the ability to produce clear audit reports.
- Ability to handle confidential and sensitive information professionally.
- Good knowledge of electronic care management systems and digital care records.
- Competent using Microsoft Office, particularly Word, Excel, and Outlook.
- Ability to work independently while also collaborating with wider teams.
Desirable Experience
- An understanding of the health and social care sector and the standards required to deliver safe, person-centred care is desirable.
- An interest in quality assurance, compliance, auditing, or improving service standards.
- Experience working with documentation, records, audits, or administrative processes would be advantageous but is not essential.
- Strong attention to detail, willingness to learn, and the ability to identify areas for improvement.
- A proactive approach with the ability to support continuous improvement within the service.
Pay: £12.71 per hour
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Solihull B92 7AH: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
