Job Title: Team Leader – Launderette
Location: 214 High Street, Bangor
Job Type: Full Time
Salary: £13.50ph
Reports To: Launderette Manager / Owner
Job Summary:
We are seeking a reliable, proactive, and customer-focused Team Leader to oversee the daily operations of our launderette. You will be responsible for supervising staff, ensuring high standards of service, maintaining equipment, and delivering a clean and welcoming environment for our customers.
Key Responsibilities:
- Lead, supervise, and motivate a small team of launderette staff.
- Provide excellent customer service and resolve any customer issues or complaints promptly and professionally.
- Ensure all machines (washers, dryers, etc.) are maintained, cleaned, and reported for repair when needed.
- Manage staff rotas, shift cover, and ensure adequate staffing levels during operational hours.
- Oversee daily opening and closing procedures.
- Train new staff on health & safety, customer service, and operational tasks.
- Monitor cleanliness of the premises and ensure hygiene standards are met.
- Handle cash, card payments, and daily reconciliation of takings (if applicable).
- Assist with laundry processing, folding, ironing, or delivery services as needed.
- Support stock control and ordering of cleaning products, detergents, and supplies.
Key Skills and Attributes:
- Previous experience in a supervisory or customer service role (laundry or retail environment preferred).
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- High attention to detail and commitment to cleanliness and quality.
- Problem-solving skills and ability to handle minor maintenance issues.
- Basic IT and cash handling skills.
Working Hours:
30 Hours a week
Benefits:
Job Types: Full-time, Permanent, Zero hours contract
Pay: From £13.50 per hour
Benefits:
Experience:
- Laundry: 1 year (preferred)
Work Location: In person
