Working hours: 35 hours per week, Monday to Friday
Duration: 9-12 Month Fixed-Term Contract
Location: Gloucester
Job Ref: 205300
Benefact Group are looking for a Training Consultant (Change Management) to join our Gloucester office.
To support the successful adoption of change by identifying, developing and maintaining appropriate system and process training solutions for business areas impacted by initiatives prioritised through the Group Change Portfolio.
Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.
Deliver engaging learning experiences through classroom, onsite, remote, and blended learning approaches, including coaching and mentoring colleagues, supporting consistent training delivery across diverse audiences, and developing digital learning solutions using tools such as Articulate 365.
Lead training analysis and content development by identifying training needs arising from business change, system implementations, and process improvements, creating high-quality learning materials including presentations, job aids, process guides, practical exercises, content, and reusable learning assets.
Partner closely with Subject Matter Experts and stakeholders to extract knowledge, translate complex system and process changes into clear user-focused guidance, and convert informal walkthroughs into structured, standardised learning resources that reduce reliance on SMEs and support scalable delivery.
Support change implementation and training readiness activities by working alongside project, testing, and implementation teams to develop training solutions, maintain induction programmes, contribute to go-live preparation, and ensure colleagues are equipped to adopt new systems and processes successfully.
Drive continuous improvement and governance of learning materials by maintaining accurate process documentation, ensuring consistency and quality through agreed standards and templates, gathering learner feedback and lessons learned, and updating resources to reflect business, system, and process changes.
Experience of supporting change activity, training delivery or learning support within a business, transformation or operational environment.
Effective facilitation and communication skills, including the ability to deliver technical training and explain system or process changes clearly.
Understanding of system and process training needs analysis, learning design principles and approaches to embedding change. Ability to design clear, accessible training materials, including self-serve learning resources and supported learning interventions.
Effective stakeholder engagement skills, with the ability to work with business leaders, line managers, subject matter experts, project teams and end users.
Insurance or Financial Services Experience highly desirable
Experience using or delivering training on MS Dynamics 365
Workflow Management experience
A competitive salary - let's discuss it
Hybrid working
Group Personal Pension - up to 12% employer contribution
Generous annual bonus scheme: on-target bonus between 6% and 24%
25 days annual leave plus bank holidays, and a holiday buy and sell scheme
An array of health and wellbeing benefits, including private healthcare, income protection and life assurance
£200 annual personal grant to a charity of your choice
Encouraged to take at least one volunteering day per year
Employee Assistance Programme
Full study support to gain professional qualifications
Access to virtual GP
Enhanced maternity and paternity pay
""We're on an exciting transformation journey at Benefact Group, and impactful training is key to delivering successful change. I'm looking for someone who is passionate about helping people learn, adapt and thrive through change. Working closely with our operational, programme and Change Management teams, you'll create engaging learning experiences that build the skills, knowledge and confidence colleagues need to succeed. If you're a credible and engaging communicator who enjoys influencing stakeholders, delivering results and making a tangible difference, you'll find a supportive team and a fantastic opportunity to shape change across our business."
Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade*, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.
We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.
At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.
If you need any additional support during the recruitment process, then please let us know.
- Directory of Social Change’s UK Guides to Company Giving 2017-26
