Job summary
We are seeking a motivated and organised Neighbourhoods Group Coordinator and Administrator to join Wyre Forest Health Partnership on a 6-month fixed-term basis with the possibility for extension.
This role sits within our Neighbourhoods Team, which is central to our approach to community-based care focused on making lives better by supporting people earlier, closer to home, and in ways that truly meet their needs.
Our Neighbourhoods Team works in local communities to understand what matters most to people, particularly those at risk of poorer health outcomes. We identify and address barriers to accessing care and support people to stay well for longer.
By helping people access services earlier, we aim to prevent health problems from escalating, reduce avoidable hospital admissions, and improve overall health and wellbeing.
Working closely with healthcare providers, the postholder will identify patients who may benefit from group consultations, support care planning, and help patients access appropriate services across health, community, and voluntary sectors.
The role will also involve working with the Work and Health Coach to support patients on fit notes to remain in or return to work where appropriate.
Benefits
- 5 weeks annual leave plus bank holidays (pro rata)
- NHS Pension Scheme
- Access to training, development, and career progression opportunities
- Cycle to Work Scheme
- Enhanced maternity and paternity leave (subject to eligibility)
- Staff engagement events and social activities
Main duties of the job
- Coordinate and support group consultations for patients with low-level mental health needs and MSK conditions.
- Identify and invite suitable patients and manage bookings, reminders and practical arrangements for group sessions.
- Work with GPs and the multidisciplinary team to identify and manage a caseload of patients who may benefit from coordinated support.
- Support patients to develop and follow personalised care plans based on what matters most to them.
- Provide care navigation and coordination, helping patients access appropriate health, community and voluntary sector services.
- Work alongside the Work and Health Coach to support patients who are on fit notes to remain in or return to work where appropriate.
- Collect relevant outcome and patient experience data to support service improvement.
- Maintain accurate and timely patient records in line with information governance and confidentiality requirements.
About us
Wyre Forest Health Partnership:one successful and ambitious health partnership working at scale together to provide high quality innovative patient care, delivered by a valued and respected team.
WFHP has been operating since December 2014 as a single Partnership, operating out of 5 surgeries, 3 are purpose built. We operate at scale and are at the forefront of primary care delivery in how we organise ourselves, having a large number of primary care employees (c300 employees including c50 GPs). We also look after c 73,000 patients. We have a very strong quality improvement ethic, and are always looking to improve.
WFHP is working towards the NHS goals to reach net zero greenhouse gas emissions as soon as possible. We actively encourage new staff to take an interest in this and build sustainable practice into their roles.
Job descriptionJob responsibilities
Group Consultation Coordination
- Coordinate and support the delivery of group consultations for identified patient cohorts
- Identify suitable patients using practice searches and population health data
- Manage invitations, bookings, reminders, and attendance records
- Arrange venues, IT setup, and required materials
- Support the preparation and follow-up of group sessions
Care Coordination and Patient Support
- Work with GPs and the multidisciplinary team to identify and manage a caseload of patients
- Support patients to develop, review, and update personalised care plans
- Provide care navigation and signposting to appropriate services
- Work alongside the Work and Health Coach to support patients on fit notes, including preparation for work-related discussions and referrals
Data Collection and Service Improvement
- Collect and record outcome measures, attendance data, and patient feedback
- Support audits, reporting, and service evaluation activities
Administrative Responsibilities
- Maintain accurate, timely, and confidential patient records in line with information governance requirements
- Manage correspondence, emails, and telephone queries
- Support scheduling of meetings, MDT discussions, and service activities
- Prepare reports, documents, and data extracts
- Use Microsoft Office and clinical systems effectively (training will be provided)
General Responsibilities
- Attend training, supervision, and team meetings
- Contribute to quality improvement activities
- Work in accordance with safeguarding policies and escalate concerns appropriately
Person SpecificationExperienceEssential
- Experience working in a care, support, community or administrative role.
- Good communication and interpersonal skills with the ability to build rapport with patients and colleagues.
- Ability to manage a varied workload and prioritise tasks effectively.
- Good organisational and IT skills.
- Understanding of confidentiality, data protection and information governance.
Desirable
- Experience working in primary care, community health or social care.
- Experience supporting group activities or programmes.
- Awareness of personalised care, social prescribing and wider determinants of health.
- Knowledge of mental health or MSK support services.
QualificationsEssential
- Educated to Level 3 (A-level, NVQ Level 3 or equivalent experience).
Desirable
- Further education or qualifications
Pay: From £13.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Flexitime
- Free flu jabs
Work Location: In person
