We are seeking an experienced and motivated Improvement Advisor to support the implementation of the Electronic Patient Record programme across Liverpool University Hospitals NHS Foundation Trust.
This is an exciting opportunity to work at the centre of a major clinical, operational and digital transformation programme. The post holder will provide Quality Improvement expertise to support EPR workstreams, helping teams to understand current ways of working, identify waste and unwarranted variation, redesign workflows, test change safely, and measure whether the EPR delivers meaningful benefits for patients, staff and services.
The EPR programme is both a technical deployment as well as an unique opportunity to improve patient safety, flow, reliability, staff experience and patient care. Quality Improvement support will help ensure the programme starts with the problems that matter most to patients and staff, by maximising system functionality to meet the needs of its users.
The successful candidate will work closely with clinical, operational, digital and administrative teams across a range of workstreams, including emergency care, inpatient wards, pharmacy, theatres and outpatients. The role will support current-state diagnosis, process mapping, work-as-done observation, facilitated co-design, rapid-cycle testing and benefits realisation.
The Improvement Advisor will provide hands-on Quality Improvement support to EPR workstreams, ensuring that digital implementation improves real clinical and operational workflows rather than digitising existing inefficiencies.
The post holder will support teams to define the priority problems the EPR needs to solve, establish baseline performance, understand current work-as-done, identify duplication and waste, and support the co-design of future-state workflows.
The role will include facilitating multidisciplinary groups, supporting project delivery from initiation through to closure, applying Quality Improvement science and the Model for Improvement, and ensuring that changes are tested, adapted and implemented safely.
The post holder will also support measurement for improvement by developing outcome, process and balancing measures, using run charts, Statistical Process Control, surveys and audits where appropriate to understand whether changes are being realised and sustained.
The post holder will work with clinical teams in their area's, wards, unit and services to identify where there are opportunities to improve with new digital tools.
A key part of the role will be supporting sustainability beyond go-live by helping teams develop standard work, documentation, local ownership and transition plans so that improvement becomes embedded into business as usual.
NHS University Hospitals of Liverpool Group (UHL Group) was formed on 1 November 2024, born from a shared aim to improve the care we provide our communities.
We are one of the largest employers in region, with over 18,900 colleagues who are dedicated to caring for our communities - from birth and beyond.
For the 630,000 people across Merseyside, we are their local NHS. We provide general and emergency hospital care, alongside highly specialised regional services that extend to more than two million people in the North West.
We operate from five hospital sites: Aintree University Hospital is the single receiving site for adult major trauma patients in Cheshire and Merseyside, and hosts a number of regional services including an award-winning stroke facility. Broadgreen Hospital is home to several elective surgical, diagnostic and treatment services, together with specialist patient rehabilitation. Liverpool Heart and Chest Hospital provide specialist services in cardiothoracic surgery, cardiology and respiratory medicine, both in the hospital and out in the community. Liverpool Women’s Hospital specialises in the health of women and babies, delivering over 7,200 babies in the UK’s largest single site maternity hospital each year. The Royal Liverpool University Hospital is the largest hospital in the country to provide inpatients with 100% single en-suite bedrooms and mainly focuses on complex planned care and specialist services.
Provide Quality Improvement expertise, advice and practical support to EPR workstreams across the full project lifecycle, from initiation through to closure
Support clinical, operational and digital teams to define high-risk and high-volume problems that the EPR needs to address
Undertake current-state diagnosis, process mapping and work-as-done observation to identify variation, duplication, rework, workarounds and potential safety risks
Facilitate multidisciplinary co-design sessions with clinical, operational, administrative, pharmacy, diagnostic and digital colleagues
Apply Quality Improvement science, including the Model for Improvement, to support testing and implementation of EPR-related changes
Use rapid-cycle testing / PDSA methods to test workflows, templates, training approaches, escalation processes and role design before wider rollout
Support benefits realisation by developing meaningful outcome, process and balancing measures linked to safety, flow, reliability and staff experience
Use Quality Improvement measurement approaches, including Statistical Process Control where appropriate, to understand performance and variation over time
Coach and support frontline teams in improvement methods, helping staff build confidence, ownership and capability
Ensure sustainability plans, documentation and procedures are in place when improvement work transitions into business as usual
Provide updates, reports and papers to support local governance, programme governance and Quality and Safety Committee reporting where required
Work with senior managers, service leads, clinicians, departments, external NHS organisations, suppliers, local government and other stakeholders as required
