Assistant Housekeeping Manager
Location: Hesdin Estate
Hours: 24 hours per week (required to work til 6PM Monday and Friday)
Salary: £14.50
Role Overview
As Assistant Housekeeping Manager, you will play a key role in ensuring that every Hesdin Estate property consistently meets the standards expected of our guests.
This is a hands-on, standards-focused role. Your primary responsibility is to ensure that The Hesdin Way is understood, followed and consistently delivered by the housekeeping team.
You will work closely with the Housekeeping Manager to oversee the day-to-day housekeeping operation, with a particular focus on quality, presentation, consistency, inspections, training and team standards.
You will be regularly present across the estate, checking properties, supporting housekeeping teams, identifying issues and ensuring that anything which falls below standard is addressed before a guest arrives.
You will also provide practical support to the Housekeeping Manager with staffing, changeover coordination, systems, stock and administration.
You will need to be confident using computers and digital systems, as this position requires updating of visual training tools, accurate record keeping, communication and use of our operational systems are an important part of the role.
Key Responsibilities
The Hesdin Way & Housekeeping Standards
- Become an expert in The Hesdin Way and ensure it is consistently understood and followed across the housekeeping team.
- Act as a visible champion of Hesdin's housekeeping standards.
- Regularly inspect properties to ensure they meet the required standard of cleanliness, presentation, detail and guest readiness.
- Carry out pre-arrival checks and sign-offs where required.
- Identify areas where standards have slipped and ensure they are corrected.
- Pay close attention to the details that make the difference between a property being simply clean and being genuinely guest-ready.
- Ensure housekeeping checklists, photographs, SOPs and other standards documents are being followed correctly.
- Monitor recurring quality issues and identify where additional training, support or process changes are required.
- Ensure team members understand not just what needs to be done, but why it matters to the guest experience.
- Challenge poor standards appropriately and consistently.
- Escalate repeated or serious performance concerns to the Housekeeping Manager.
Quality Control & Inspections
- Conduct regular inspections across all Hesdin properties.
- Complete and maintain accurate inspection records.
- Check bedrooms, bathrooms, kitchens, communal areas, outdoor areas and guest-facing details.
- Check that properties have been prepared in accordance with the relevant property-specific requirements.
- Identify maintenance, damage, stock or presentation issues and ensure they are reported through the correct process.
- Follow up on previously identified issues to ensure they have actually been resolved.
- Support the development of consistent inspection processes across the estate.
- Use photographs and digital records where required to demonstrate standards and identify areas for improvement.
Team Support & Daily Coordination
- Support the Housekeeping Manager with the day-to-day coordination of the housekeeping team.
- Act as a point of contact for housekeepers during working hours.
- Help allocate work and respond to operational issues during busy changeover days.
- Monitor progress throughout changeovers and identify potential delays early.
- Support new and existing team members with practical guidance and coaching.
- Lead by example through your own approach to presentation, communication, reliability and attention to detail.
- Help create a positive but accountable housekeeping culture where high standards are expected and supported.
- Support the Housekeeping Manager with attendance, performance and conduct concerns where appropriate.
- Escalate issues that cannot be resolved at Assistant Manager level.
Training & Development
- Support the induction and training of new housekeeping team members.
- Ensure new starters understand The Hesdin Way and the standards expected of them.
- Deliver or support practical standards training where required.
- Identify gaps in individual or team knowledge and recommend additional training.
- Help maintain and improve housekeeping training materials and SOPs.
- Monitor whether training is being applied correctly in practice, rather than simply completed.
- Support ongoing coaching and development of the housekeeping team.
Changeover Day Operations
- Support the Housekeeping Manager in coordinating housekeeping activity during changeovers.
- Monitor property progress throughout the day.
- Carry out inspections as properties become ready.
- Identify problems early and coordinate appropriate solutions.
- Work with the housekeeping team, maintenance and other operational teams to ensure properties are ready for guest arrival.
- Prioritise tasks appropriately when time is limited.
- Ensure the focus remains on guest readiness, quality and presentation, rather than simply completing a cleaning task list.
Stock, Equipment & Property Readiness
- Monitor housekeeping equipment, cleaning products, guest amenities and consumables.
- Identify low stock, damaged equipment or missing items and report or action these appropriately.
- Support the Housekeeping Manager with stock checks and stock control.
- Ensure housekeeping teams have the equipment and materials required to complete their work to the correct standard.
- Identify opportunities to improve equipment, products or working practices.
Systems, Administration & Computer Skills
- Use Hesdin's digital systems confidently and accurately.
- Maintain accurate inspection, housekeeping and operational records.
- Complete digital checklists, reports and other required documentation.
- Communicate effectively through the appropriate company systems.
- Monitor housekeeping information and highlight trends or recurring issues.
- Support the Housekeeping Manager with reports, rotas, records and operational administration.
- Be confident using email, spreadsheets, shared documents and other workplace software.
- Adapt quickly to new systems and technology introduced by Hesdin Estate.
Communication
- Communicate clearly and professionally with housekeeping staff and other departments.
- Ensure important information is passed to the correct person promptly.
- Work closely with the Housekeeping Manager to ensure they have an accurate picture of standards, staffing and operational issues.
- Build strong working relationships with housekeeping, maintenance, guest services and management.
- Raise concerns early rather than allowing issues to develop into guest-facing problems.
Continuous Improvement
- Look for ways to improve housekeeping standards, efficiency and consistency.
- Identify recurring problems and help develop practical solutions.
- Contribute to the development of SOPs, checklists, training and inspection processes.
- Provide constructive feedback to the Housekeeping Manager about what is and isn't working.
- Help ensure that improvements introduced by management are consistently adopted by the housekeeping team.
What We Are Looking For
We are looking for someone who is highly organised, confident, observant and standards-driven.
You will need to be someone who naturally notices the details others miss and is comfortable addressing things when they are not right.
You should:
- Have experience in housekeeping, hospitality, accommodation or a similar operational environment.
- Have experience supervising or leading a team, ideally within housekeeping or hospitality.
- Have exceptionally high standards of cleanliness and presentation.
- Have excellent attention to detail.
- Be confident giving feedback and holding people accountable to standards.
- Be practical and solutions-focused.
- Be comfortable working in a fast-paced environment, particularly on changeover days.
- Be highly organised and able to prioritise competing demands.
- Be computer literate and confident using digital systems.
- Be comfortable working with spreadsheets, digital checklists, email and shared documents.
- Be willing to learn and use new technology and systems.
- Have excellent communication skills.
- Be reliable, proactive and able to work independently.
- Be confident making decisions within their level of responsibility.
- Care deeply about the guest experience and the presentation of our properties.
The Person
This role is not simply about making sure rooms have been cleaned.
It is about making sure that Hesdin properties feel like Hesdin properties.
You should naturally ask:
"Is this good enough for a Hesdin guest?"
If the answer is no, you should be the person who notices it, acts on it and makes sure it is corrected.
You will be expected to have the confidence to challenge standards, support colleagues, identify problems and follow things through to completion.
You will work closely with the Housekeeping Manager, but you will also need to be capable of taking ownership of the standards across the estate when they are not present.
Key Measures of Success
Success in this role will be demonstrated through:
- Consistent delivery of The Hesdin Way across all properties.
- Improved housekeeping inspection results.
- Reduction in recurring housekeeping complaints.
- Properties consistently being guest-ready before arrival.
- Improved consistency between individual housekeepers and properties.
- Effective training and coaching of housekeeping staff.
- Accurate and timely completion of digital records and checklists.
- Early identification and resolution of housekeeping issues.
- Strong communication between housekeeping and the wider estate team.
- A culture where high standards are understood, expected and consistently delivered.
Reporting Structure
Reports to: Housekeeping Manager / General Manager
Works closely with: Housekeeping Team, Maintenance Team, Guest Services Team and wider Estate Management.
The Assistant Housekeeping Manager will support the Housekeeping Manager in the overall management of the department, with particular responsibility for standards, quality control, training, inspections and day-to-day operational support.
Pay: £14.50 per hour
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
