Job Ref: PRO1189
Branch: Mercure Exeter Southgate Hotel Spa
Location: Mercure Exeter Southgate Hotel Spa, Exeter
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Hours per week: 40
Posted date: 22/07/2026
Closing date: 22/08/2026
Company Overview
Mercure Southgate Exeter Hotel is a contemporary hotel in the heart of Exeter, nestled between the Cathedral and Quayside. With newly refurbished bedrooms, we are one of the most stylish and sort after hotels in the city centre. Our guests are equally made of holiday makers and corporate clients, with the hotel’s mission to provide exceptional customer service in a home away from home.
Summary
We are recruiting an engaging and detail-orientated professional to join our Front Office Team. Our Hotel Receptionists act as the face of the hotel and must display exceptional verbal communication skills. Primarily the role consists of greeting guests, informing them with accurate details about their reservations, and maintaining the property management system. Alongside this, the role also requires the managing of guest communications e.g. shared email inbox, liaising with other departments, and making reservations. We are a team based department, where communication and collaboration is key. Successful candidates will have strong multitasking and problem solving skills, flourishing in a fast-paced, people-facing environment.
Responsibilities
- Follow check-in and check-out procedures for hotel guests
- Answer guest queries via email, phone, and in person
- Take payment and provide invoices when requested
- Arrival checks to ensure guest requirements are met
- Upsell hotel packages when appropriate
- Listen and record feedback when appropriate
- Liaise with Housekeeping and Maintenance department when required
- Assist other departments when appropriate
Skills and Experience
- Hospitality Experience is preferred but not required
- Customer Service
- Problem solving
- Verbal communication
- Team work
- Money handling
- Attention to detail
Shift Pattern
We are looking for a full time (40 hours) and part time (24 hours) Receptionist.
Our shifts are either 6:30AM to 3PM or 2:30PM to 11PM.
Benefits
- One meal on shift
- Access to our Leisure and Gym
- Accor benefits at other Accor branded hotels
- Possibility for professional development
- Staff incentives
At Mercure Exeter Southgate Hotel Spa, we believe every day should bring new opportunities to learn, grow and make a difference.
Located in the heart of one of England's most vibrant historic cities, our hotel is fast-paced, welcoming and full of opportunity. Every day we welcome guests from around the world, and every day our team works together to deliver exceptional hospitality and unforgettable experiences.
Whether you're launching your hospitality career or taking the next step, you'll be part of a supportive team where your ideas are encouraged, your development is invested in and your contribution is recognised. With opportunities across multiple departments, there's always room to learn, progress and build your future.
Our city-centre hotel offers 156 stylish bedrooms, Gate House Restaurant, the Terrace Bar Lounge, a Health Club with swimming pool, gym and spa facilities, plus extensive meeting and event spaces. Welcoming both business and leisure guests throughout the year creates a vibrant environment where every day offers new experiences and opportunities to grow.
If you're someone who enjoys working with people, thrives in a dynamic environment and wants to be part of a team that takes pride in delivering exceptional guest experiences, we'd love to hear from you.
Bring your personality. Build your future. Create unforgettable experiences with us.
