Location: Rugeley (In Person)
Salary: £26,507.98
Hours: Full-time, This is a full-time, office-based role working Monday to Friday. Employees work a combination of 8:00am – 4:00pm and 9:00am – 5:00pm shifts, which are assigned on a rotating weekly rota to provide customer service coverage throughout the day.
No weekend or evening work is required.
About Us
Since 2001, Office Water Coolers Ltd has been delivering high-quality water solutions with an unwavering commitment to outstanding customer service. With over 25 years of industry expertise, we have grown into one of the UK's leading water cooler providers.
Operating from Staffordshire and supported by depots nationwide, we supply bottled and mains-fed water coolers, regular water deliveries, and premium dispensing solutions from trusted manufacturers. Our success is built on providing a professional, reliable, and customer-focused service.
The Role
We are seeking a Customer Service Assistant to join our friendly and supportive customer service team. This is an excellent opportunity for someone who enjoys helping customers, communicating with people, and working in a fast-paced environment.
The successful candidate will be responsible for supporting customers through various communication channels while ensuring all enquiries and orders are handled professionally, accurately, and in a timely manner.
Key Responsibilities
- Respond to customer enquiries via email and telephone.
- Manage incoming calls and emails efficiently and professionally.
- Process customer orders and enquiries accurately and within agreed timescales.
- Liaise with internal departments to ensure a seamless customer experience.
- Update customer records, databases, and CRM systems.
- Carry out general administrative duties as required.
- Provide excellent customer service and support at all times.
What You'll Need
- Excellent written and verbal communication skills.
- Strong organisational and time management abilities.
- Confident and professional telephone manner.
- Confidence speaking with new people and handling customer enquiries.
- Ability to work independently and as part of a team.
- Strong attention to detail and a proactive attitude.
- Comfortable working in a fast-paced environment with changing priorities.
- Motivated to manage high volumes of incoming calls and emails professionally.
Experience
Previous customer service experience is preferred but not essential. Full training will be provided, and we welcome applications from enthusiastic individuals with the right attitude and willingness to learn.
What You'll Receive
- Competitive salary plus commission and bonus opportunities.
- 21 days annual leave plus bank holidays, rising to 25 days with length of service.
- Company pension scheme with employer contributions.
- 24-hour confidential helpline for you and your family.
- Employee Assistance Programme (EAP) providing wellbeing and mental health support.
- Access to exclusive retail discounts.
- Full training and ongoing support.
- No weekend working.
Benefits
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Free flu jabs
- Free parking
- Health & wellbeing programme
- On-site parking
- Paid volunteer time
- Store discount
Job Type: Full-time
Pay: £26,507.98 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
