Business Operations & Digital Projects Coordinator
Hours: Full-time, 9am-5pm Monday to Friday
Job type: Permanent
About the role
JR Cleaning Ltd is an established cleaning and property-services business based in Rochester. Alongside managing our daily operations, we are developing several websites, digital systems and new business projects.
We use modern AI and digital tools to help us work efficiently, but we are now looking for the important missing part: a dependable, highly organised human who can make sure calls are answered, customers are followed up and good ideas are turned into completed work.
This is a varied position combining business administration, customer service and digital-project support. The day-to-day business will always come first. Once calls, customers, jobs and follow-ups are under control, you will help move our website and other business projects forward.
You do not need to be a web developer or SEO expert. However, experience with WordPress, digital marketing, SEO, AI tools or website content would be a strong advantage.
Main responsibilities
- Answer incoming telephone calls and respond professionally to customers.
- Monitor emails and deal with new enquiries promptly.
- Help organise quotations, jobs, appointments and access arrangements.
- Keep customers and workers updated when schedules change.
- Follow up outstanding quotations, customer decisions and unfinished actions.
- Make sure complaints and urgent problems receive priority.
- Contact satisfied customers to request reviews after completed work.
- Maintain accurate customer, job and project records.
- Identify things that may have been overlooked and follow them through to completion.
- Organise company files, notes and documents into a clear, manageable system.
- Create and maintain straightforward checklists and working procedures.
- Help update and check WordPress website pages after training.
- Coordinate content, information and outstanding work with our external website developer.
- Assist with SEO, AEO, GEO and local-service website projects.
- Check AI-assisted content for accuracy, quality and natural language.
- Maintain a clear project list so ideas, decisions and next actions do not get lost.
About you
We are looking for someone who:
- Has previous office administration, customer-service or business-support experience.
- Is confident and professional when speaking to customers on the telephone.
- Has strong written English and pays close attention to detail.
- Is exceptionally organised and comfortable managing several priorities.
- Takes ownership of work and does not need to be continually chased.
- Can follow up people politely but confidently.
- Remains calm when dealing with complaints or last-minute changes.
- Is comfortable learning unfamiliar software and new working systems.
- Can work independently while keeping the business owner properly informed.
- Understands that completing and recording a task is as important as starting it.
Desirable experience
Any of the following would be helpful but is not essential:
- WordPress website administration.
- SEO or digital-marketing experience.
- Awareness of AEO or GEO.
- Google Workspace, including Gmail, Drive, Docs and Sheets.
- AI tools such as ChatGPT or similar platforms.
- CRM, job-management or project-management systems.
- Experience within a cleaning, property-maintenance, construction or trades business.
Training will be provided for our particular services, websites and systems. We are more interested in genuine ability, initiative and willingness to learn than somebody claiming to know everything already.
How to apply
Please apply with your CV and a short covering note explaining:
- Why this particular role interests you.
- An example of how you have organised a busy office, workload or project.
- Any experience you have with WordPress, SEO, digital marketing or AI tools.
Applicants must be able to travel reliably to our Rochester office each working day.
Job Type: Full-time
Pay: £14.00 per hour
Benefits:
Experience:
- Sales, Retail & Customer Support Occupations: 2 years (required)
Work Location: In person
