Location – Flip Out Doncaster
Job Title – Kitchen Supervisor
Reporting to – General Manager
Flip Out is about creating unforgettable fun, one guest at a time. If you enjoy the challenges and variety of managing a team that is focused on working to give every one of our guests a great experience, we’d like to talk with you.
Main Responsibility
As a Kitchen Supervisor, you will ensure the kitchen operates safely, efficiently, and in line with the company's targets, plans, and objectives. You will be responsible for maintaining high standards of food safety, hygiene, cleanliness, stock control, and customer service while leading and supporting the kitchen team.
As part of this role, you will also be trained as a Key Holder and will be expected to take responsibility for the overall operation of the site when required by the business. This includes opening and closing the site, managing daily operations, leading the team during your shift, and ensuring the business operates safely and effectively in the absence of senior management.
You will ensure that all health and safety requirements are monitored, maintained, and reported in accordance with current legislation and company procedures, while promoting a positive working environment and delivering an excellent customer experience.
Key Responsibilities
Lead, motivate and support the kitchen team, ensuring high standards of performance and customer service.
Oversee all food preparation, cooking, food quality, stock ordering, and stock control within the kitchen.
Ensure food hygiene, allergen controls, HACCP procedures, and food safety standards are maintained at all times.
Maintain exceptional standards of cleanliness throughout the café, kitchen and mezzanine areas, ensuring cleaning schedules are completed and recorded.
Recruit, train and develop kitchen team members.
Be the first point of contact for kitchen-related customer complaints, resolving issues where possible and escalating to management when required.
Complete weekly food and drink orders, stock counts, wastage records, and update stock systems as required.
Ensure all Jolt checklists, temperature records, cleaning schedules and daily paperwork are completed accurately.
Assist with annual Food Safety Audits and implement any required actions.
Promote and maintain a positive, motivated team culture.
Report any maintenance, safeguarding, food safety or health and safety concerns to management.
Carry out till operation and cash handling duties in accordance with company procedures.
Follow and promote all company policies and procedures.
Act with integrity, professionalism and respect towards customers and colleagues.
Key Holder Responsibilities
As a trained Key Holder, you will also be expected to:
Open and close the site in accordance with company procedures.
Take responsibility for the overall operation of the business during your shift.
Lead the wider team, ensuring the site operates safely, efficiently and delivers excellent customer service.
Manage staffing levels, breaks and operational priorities throughout the day.
Ensure all opening, closing and cash handling procedures are completed accurately.
Respond appropriately to operational issues, customer complaints and emergency situations.
Make operational decisions in the absence of senior management and escalate issues where appropriate.
Ensure all departments comply with company standards, health and safety requirements and operational procedures.
Undertake Key Holder responsibilities whenever required to meet the operational needs of the business, including evenings, weekends, school holidays and periods when senior management are not on site.
Performance reviews will be held regularly to assess performance across both the Kitchen Supervisor and Key Holder aspects of the role, ensuring company standards and expectations are consistently achieved
Qualifications/Skills
●A good level of spoken English
●Basic IT skills
●3-day first-aid certificate desirable
●Level Food Hygiene Level 2/3 Desirable
Working Conditions
●You will need to be available for weekends and School holidays, your hours may also take place midweek during the day/evenings.
This Job Description is intended to give you an idea of your role and responsibilities. You may, from time to time, be required to fulfil tasks additional to this job description.
Pay: £12.90-£13.10 per hour
Work Location: In person
