IT Support Technician (Part-Time) Contract
About Us
We are a specialist EPOS provider for pharmacies, delivering both software and hardware solutions to customers across the UK.
The Role
We are looking for a reliable and motivated IT Support Technician to join our team on a part-time basis. This is a varied role combining customer support, development, on-site installations, training, and hardware setup.
Full training on our systems and products will be provided.
Key Responsibilities
- Providing customer IT support via phone and remote access
- Software development using Python, HTML, Javascript etc, training provided
- Installing and configuring systems at customer sites
- Delivering basic user training during installations
- Troubleshooting hardware and software issues
- Preparing systems and equipment for installation
- Assisting with general ad-hoc technical and administrative tasks, including maintaining records, ordering components
You will act as the first point of contact for customers experiencing IT-related issues, so strong communication and problem-solving skills are essential.
Working Hours
- Part-time: 3 days per week
- Monday to Friday, 9:00am – 6:00pm
- Opportunities for additional hours may become available
- Work from home available on non-customer visit days
Skills & Requirements
- Comfortable using computers and common software applications
- Basic experience with hardware/software support and troubleshooting
- Strong communication and organisational skills
- Ability to prioritise tasks and work independently
- Willingness to learn and adapt in a fast-paced environment
- Full UK driving licence and access to your own insured vehicle required for customer visits
- Mileage expenses will be reimbursed
Experience
- Previous experience in an IT support or technical support role is desirable but not essential
- Experience within a small to medium-sized business environment would be an advantage
Qualifications
Any IT-related qualifications or certifications would be beneficial, including:
- A Levels
- BTEC
- Diploma
- Degree
- Relevant IT certifications
Salary
- £13 per hour (£104 per day)
- Part-time: 24 hours per week
Job Type
Part-time
Pay: £104.00 per day
Benefits:
Work Location: Hybrid remote in London
