Customer Service Administrator
Location: Hayle, Cornwall Hours: Monday–Friday, 8am–4pm (no weekends)
Salary: From £26,500 per year Start Date: Immediate Work Type: On‑site
About the Role
Do you want to work somewhere where every day feels different, your contribution actually matters, and you’re part of a team that genuinely enjoys what they do? If you’re someone who loves helping people, thrives on variety, and takes pride in keeping things running smoothly, you might be exactly who we’re looking for.
We’re searching for a proactive, organised Customer Service Administrator who can bring professionalism, warmth, and a can‑do attitude to our busy, friendly office. As the first point of contact for our customers, you’ll be the person who sets the tone; the calm voice, the problem‑solver, the one who makes things happen.
If you communicate confidently, enjoy a fast‑paced environment, and want a role where you can make a real impact every single day, this could be the perfect fit.
Key Responsibilities
- Provide excellent customer service to customers and Business Development Managers
- Process orders via phone and online systems, coordinating deliveries and collections
- Maintain accurate customer records and manage accounts
- Monitor and respond to incoming emails promptly
- Handle warranty and return claims, keeping customers informed
- Order stock and support inventory management
- Build strong customer relationships and act on feedback
- Support the sales team with administrative tasks
- Maintain documentation in line with ISO and Health & Safety standards
- Process payments securely
- Assist with general daily administration
What You’ll Bring
- Strong IT skills and confidence using digital systems
- Previous customer service experience (preferred)
- Excellent written and verbal communication
- Strong organisational skills and the ability to multitask
- High attention to detail and accuracy
- A positive, customer‑focused mindset
- Ability to work independently and as part of a team
- Calm, solution‑focused approach under pressure
- Flexibility to adapt to changing priorities
Why This Role Could Be a Great Fit for You
- You enjoy helping people and take pride in delivering a high standard of service
- You’re organised, reliable, and comfortable managing multiple tasks
- You value a friendly, supportive team environment
- You want a stable Monday–Friday role with no weekend work
- You’re proactive, positive, and enjoy taking ownership of your work
- You’re looking for long‑term growth within an established international company
Why This Role May Not Be Right for You
- You prefer minimal customer interaction
- You find multitasking or busy periods overwhelming
- You’re not comfortable with administrative work or record‑keeping
- You require close supervision or prefer repetitive tasks
- You’re seeking remote or hybrid work; this role is fully on‑site
- You struggle with accuracy or attention to detail
What We Offer
- Supportive workplace culture
- Full‑time employment contract
- Casual dress code
- Free on‑site parking
- Internal training and development
- Access to experienced professionals
- Open, approachable management team
A bit about us.
Founded in 2010, we are an internationally recognised company specialising in innovative, high quality rehabilitation products. With a strong presence across Europe, Asia‑Pacific, Canada, and the United States, our team brings together expertise in engineering, product design, and luxury goods. Our products are manufactured to ISO 9001 and ISO 13485 standards and meet all relevant regulatory requirements.
Ready to Apply?
If this sounds like the right opportunity for you, we’d be delighted to hear from you.
Pay: From £26,500.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
