Permanent
Location: Birmingham Airport
Hours: Full time, Monday - Friday, 40 hours, 08:00 - 16:00
Pay: £39,140 pa
We are seeking a highly analytical and detail-oriented Performance Analyst to join our Assisted Travel operation at Birmingham Airport. This is an exciting opportunity for a data-driven professional who enjoys transforming complex information into meaningful insights that drive operational performance, efficiency, and continuous improvement.
Working closely with the Performance & Planning Lead and operational stakeholders, you will play a key role in analysing performance data, developing dashboards, identifying trends, and supporting strategic decision-making across the contract.
What you will do:
- Analyse operational and performance data to identify trends, opportunities, and areas for improvement.
- Produce regular reports, dashboards, and management information to support business decisions.
- Develop and maintain Power BI or Tableau dashboards that provide clear performance insights.
- Combine and interpret data from multiple systems and sources to create meaningful analytics datasets.
- Monitor data quality and carry out validation, cleansing, and auditing activities.
- Liaise with operational teams and stakeholders to understand reporting requirements and business challenges.
- Provide analytical support by answering data-related queries and presenting findings to stakeholders.
- Identify opportunities to automate reporting processes and improve operational efficiency.
- Conduct surveys, analyse results, and translate findings into actionable recommendations.
- Work collaboratively with planning and operational teams to support service delivery and continuous improvement initiatives.
Why Join Us?
- Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
- Learning & Development – we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
- Health and Wellbeing – Life assurance scheme, access to mental health support specialists
- Access to an Online GP for you and your dependents.
- Financial support
- Discounts on hundreds of retail sites
- Cycle to Work scheme
What we are looking for:
- Excellent analytical and problem-solving skills with proven experience in data analysis.
- Strong report-writing skills with the ability to communicate findings clearly and effectively.
- Excellent numerical skills and attention to detail.
- Experience of data modelling, data cleansing, and data enrichment techniques.
- Ability to perform data quality control, validation, and data linkage activities.
- Proficiency in Power BI or Tableau, including dashboard development and data visualisation.
- Ability to interpret complex datasets and translate them into actionable business insights.
- Experience producing clear graphical representations, charts, and visual reports.
- Ability to develop solutions that address business performance challenges.
- Degree, diploma, or equivalent professional qualification in a relevant discipline, or demonstrable equivalent experience.
Desirable
- Experience within the aviation sector.
- Knowledge of Assisted Travel operations.
- Experience working in a fast-paced, operationally focused environment.
Interested? Apply now and let your career take off!
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications
Please note:
- Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.
Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.
